Client Services Manager

21 hours ago

Thiruvananthapuram, Kerala, India Fresh Mind Ideas Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Position: Client Service Manager

Location: [Your Location / Remote Option]

Experience: 2-3 years in client servicing / account management (preferably in a digital marketing or branding agency)

Reports To: CEO / Director of Client Services

About the Role

As a Client Service Manager at Fresh Mind Ideas, you will be the primary point of contact for clients, ensuring their goals are met and exceeded. You will manage client relationships, oversee the execution of digital marketing projects, and work closely with internal teams (design, web, content, digital marketing) to deliver outstanding results.

Key Responsibilities

  • Act as the main liaison between clients and internal teams, ensuring smooth communication and alignment.
  • Understand client business goals and translate them into actionable marketing strategies and deliverables.
  • Oversee and manage multiple projects simultaneously, ensuring they are delivered on time, within scope, and within budget.
  • Coordinate with internal teams (Design, Web, Digital Marketing, Content) to ensure project milestones are met.
  • Monitor campaign performance, analytics, and KPIs, and present insights and reports to clients regularly.
  • Identify upsell/cross-sell opportunities to grow client accounts.
  • Handle client escalations and provide proactive solutions.
  • Contribute to the agency's reputation by maintaining strong client satisfaction and retention.

Skills & Qualifications

  • Bachelor's degree in Marketing, Business Administration, Communications, or related field.
  • Proven experience (4–7 years) in client servicing, account management, or digital marketing project management.
  • Strong knowledge of digital marketing channels (SEO, SEM, Social Media, Content, Performance Marketing, Branding).
  • Excellent communication and presentation skills with the ability to explain strategies and results clearly.
  • Strong project management and organizational skills; ability to handle multiple clients/projects.
  • Proficiency with digital marketing tools & platforms (Google Ads, Meta Ads, Analytics, HubSpot/CRM tools, etc.).
  • Problem-solving mindset with the ability to handle pressure and client expectations.

What We Offer

  • Opportunity to work with leading brands and global projects.
  • A collaborative and creative work culture that encourages innovation.
  • Competitive salary + incentives based on client retention and growth.
  • Continuous learning & growth opportunities in branding, digital, and strategy.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Work Location: In person

  • Client Service Manager

    2 weeks ago

    Thiruvananthapuram, Kerala, India Unimed Maritime Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As an Order processor , you will be responsible for efficiently and accurately processing customer orders from receipt to fulfillment. Your primary objective will be to ensure that orders are processed in a timely manner, with a strong focus on accuracy and attention to detail. You will play a crucial role in ensuring customer satisfaction by coordinating...

  • Client Service Professional

    17 hours ago

    Thiruvananthapuram, Kerala, India Nair Systems Full time ₹ 1,32,096 - ₹ 3,78,288 per year

    Job description:Excellent oral and written communication skillsSmart, hardworking, sincere, confident, and result-orientedStrong knowledge of computer and IT termsPrior experience in staffing services/professional services industry (an added advantage)Identify prospective clients and new growth opportunitiesGenerate new leads and convert them to revenueWork...

  • Service Management

    1 week ago

    Thiruvananthapuram, Kerala, India Navlakha Management Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Overview:Act as the main contact for IT service levels, issue resolution, and customer satisfaction.Manage Incident, Problem, Change, and Release processes as per ITIL standards.Ensure security & audit compliance and maintain service continuity & disaster recovery plans.Coordinate with internal teams, vendors, and stakeholders to ensure SLA...

  • Client Relationship Manager

    5 days ago

    Thiruvananthapuram, Kerala, India The Animal-i Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    About UsThe Animal-i is a cutting-edge political PR and branding firm that blends instinct with intelligence. We work with political leaders, businesses, and high-profile personalities to shape powerful narratives, drive influence, and deliver results.Role OverviewWe are looking for a dynamic and proactive Client Relationship Manager to be the single point...

  • Client Implementation

    20 hours ago

    Thiruvananthapuram, Kerala, India Vensure Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesCompletes US Client shell set up/dashboard creation in Prism (HRIS) for new clients.Completes essential new US client duties, including running the first payroll(s) and training new clients.Acts as a liaison between internal stakeholders.Develops and executes a well-established implementation project plan with a strong understanding of...

  • HR Intern

    2 weeks ago

    Thiruvananthapuram, Kerala, India Asst Manager HR Full time ₹ 5,000 - ₹ 1,20,000 per year

    Executive/Trainee-Talent Acquisition, 0-1 yr , Trivandurim Job Description Job Postings Preparation of Job Description and Job Specification Proper use of Job Sites including Naukri, indeed, etc. Sourcing the profiles from job portals for clients. Telephonic Screening of the candidate profiles. Scheduling Interviews for the candidates. ...

  • Client Associate

    18 hours ago

    Thiruvananthapuram, Kerala, India Echo Wealth Private Limited Full time ₹ 2,00,00,000 - ₹ 3,00,00,000 per year

    A client Associate taking the ownership of client relationship deepening the wallet share, ensuring the over financial wellbeing of the assigned client.The key job responsibilities include:Managing the client relations.Financial Plan presentation for the assigned clients and handholding them to understand their financial situation and helping them to meet...

  • Delivery Manager – IT Services

    1 week ago

    Thiruvananthapuram, Kerala, India UST Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role DescriptionWe are seeking an experiencedDelivery Managerto lead end-to-end service delivery for Managed Services engagements. The role requires a strong balance oftechnical expertise, delivery governance, and client relationship managementto ensure contractual commitments, SLAs, and service quality are consistently achieved.Key ResponsibilitiesOversee...

  • Front Office Manager

    19 hours ago

    Thiruvananthapuram, Kerala, India Client of sureevents Full time ₹ 38,82,240 - ₹ 52,22,880 per year

    Job Title: Front Office ManagerWork Location: TrivandrumExperience Required: 8–15 yearsKey Responsibilities:Lead guest services from reservations to departure.Coordinate front office with housekeeping, reservations, and other departments.Ensure adherence to SOPs and statutory requirements.Skills and Competencies Required:8–15 years front office...

  • Client Success Executive

    4 days ago

    Thiruvananthapuram, Kerala, India Optimise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Who We Are:The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA.We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for clients...