Service Manager

3 days ago

Thiruvananthapuram, Kerala, India Godrej & Boyce Mfg. Co. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Result Areas:

1) Service delivery and Customer satisfaction.

2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management

3) Revenue Generation and working capital management.

4) IT Systems Usage and Training

5) Warehouse activities, viz. categorisation, spares stock control and compliance.

Job Description:

The incumbent would be responsible for the following:

A. Service delivery and Customer satisfaction.

1) Managing product / service installation and break fix as per First Visit Time (FVT) and Closure Visit

Time (CVT) norms by effective management of ASPs.

2) Ensuring effective and speedy resolution of problems / customer complaints.

3) Monitoring and reviewing service delivery quality and response patterns.

4) Working to improve Customer Satisfaction Index (CSI) and customer accolades.

B. Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management

1) Managing ASPs, their performance and availability of resources and infrastructure for effective

service delivery.

2) WD management for service to ensure requisite service to WD end customers.

3) Monitoring service activities of dealers to ensure a uniform service experience to customers

through dealer channel.

C. Revenue Generation and working capital management.

1) Achieving service revenue as per plan by planning and conducting revenue generation activities.

2) Managing outstanding as per norms.

D. IT Systems Usage and Training

1) Providing training to ASP and WD technician on all New products.

2) Providing training to ASP, contractor, franchise and WD personnel by conducting Tool Box Talks

and Accompanied Visits on products and soft-skills.

3) Provide Hands down training to branch, ASP and dealer personnel on IT Systems and digital apps

for effective utilisation of these tools.

4) Providing objective feedback on products.

E. Warehouse activities

1) Categorisation of product and maximum conversion to Finished Good (FG).

2) Timely categorisation of defective stock and subsequent repair of D3 /DF3 stock in a timebound

manner.

3) Tracking warehouse spares stock for optimum level, effective utilisation and reduction.

4) Ensuring compliance to statutory requirements.

Requisite Qualifications:

Degree/Diploma in Engineering

Special Skills Required

  • Result Orientation with Execution Excellence

  • Customer centricity

  • People Management

  • Service Advisor

    5 days ago

    Thiruvananthapuram, Kerala, India Derik Tata Service Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Coordinate with service team on repairs* Maintain customer database* Manage insurance renewals process* Ensure timely communication with customers

  • Service Manager

    1 week ago

    Thiruvananthapuram, Kerala, India Godrej & Boyce (G&B) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Result Areas1) Service delivery and Customer satisfaction.2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management3) Revenue Generation and working capital management.4) IT Systems Usage and Training5) Warehouse activities, viz. categorisation, spares stock control and compliance.Job DescriptionThe incumbent would be responsible for the...

  • Client Services Manager

    2 weeks ago

    Thiruvananthapuram, Kerala, India Fresh Mind Ideas Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Position: Client Service ManagerLocation: [Your Location / Remote Option]Experience: 2-3 years in client servicing / account management (preferably in a digital marketing or branding agency)Reports To: CEO / Director of Client ServicesAbout the RoleAs a Client Service Manager at Fresh Mind Ideas, you will be the primary point of contact for clients, ensuring...

  • Client Service Manager

    1 week ago

    Thiruvananthapuram, Kerala, India Fresh Mind Ideas Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location: [Your Location / Remote Option]Experience: 2-3 years in client servicing / account management (preferably in a digital marketing or branding agency)Reports To: CEO / Director of Client ServicesAbout the RoleAs a Client Service Manager at Fresh Mind Ideas, you will be the primary point of contact for clients, ensuring their goals are met and...

  • Service Delivery Manager

    4 days ago

    Thiruvananthapuram, Kerala, India NMS Consultant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:• Act as the key operational facilitator of change management within the NorthAmerican business community• Lead stakeholder engagement to ensure changes are understood, approved,and implemented effectively• Coordinate and manage the handover of change-related activities across timezones• Work closely with global teams to ensure...

  • Client Service Manager

    21 hours ago

    Thiruvananthapuram, Kerala, India Standard Chartered Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job ID: 44100Location: Trivandrum, INArea of interest: Retail BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 13 Nov 2025Job SummaryServicing primarily walk-in customers to fulfil the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and...

  • IT Services Manager

    1 day ago

    Thiruvananthapuram, Kerala, India CARE INFOTECH Full time

    Hiring Desktop Support Engineers for Trivandrum location.You will manage desktop installation, OS upgrades, printer support, and daily IT maintenance.The ideal candidate should be comfortable with Windows troubleshooting and basic LAN setup.Job Types: Full-time, Permanent, FresherPay: ₹12, ₹18,000.00 per monthWork Location: In person

  • Service Advisor/ Service Executive

    1 week ago

    Thiruvananthapuram, Kerala, India Autobahn Trucking Corporation Pvt. Ltd. Full time ₹ 1,44,000 - ₹ 2,64,000 per year

    Job SummaryActs as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.Responsibilities and Duties· Extending courteous reception to customers· Establish...

  • Service Staff

    5 days ago

    Thiruvananthapuram, Kerala, India BrandBucket Full time ₹ 1,20,000 - ₹ 2,16,000 per year

    Restaurant service staff are responsible for providing a positive guest experience by taking orders, serving food and drinks, and handling customer inquiries and complaints. Key duties also include maintaining a clean dining area and service stations, accurately relaying orders to the kitchen via a Point of Sale (POS) system, adhering to health and safety...

  • Gsa Service

    6 days ago

    Thiruvananthapuram, Kerala, India Villa Maya Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewVilla Maya is an acclaimed gourmet restaurant nestled within an 18th-century estate, renowned for its elegant presentation of global cuisine. Located in Thiruvananthapuram, Kerala, Villa Maya celebrates culinary heritage with an exclusive range of dishes from Kerala and its historical trade partners. Esteemed for its award-winning cuisine,...