Service Advisor

20 hours ago

Thiruvananthapuram, Kerala, India Black Onyx International Full time ₹ 12,00,000 - ₹ 20,00,000 per year

Job Description: Service Advisor – Oman

Position: Service Advisor

Location: Oman

Salary: 170 OMR – 200 OMR

Qualification: Diploma / ITI in Automobile

Experience: Minimum 3 years in an authorized automobile dealership

About the Role

We are seeking an experienced and customer-focused Service Advisor to join a reputed automobile dealership in Oman. The ideal candidate will act as the key link between customers and the service team, ensuring high-quality service delivery, accurate diagnostics communication, and smooth workflow in the service department.

Key Responsibilities1. Customer Handling & Communication

  • Greet customers and understand their vehicle concerns and service requirements.
  • Provide clear explanations of repair procedures, timelines, and service recommendations.
  • Maintain regular communication with customers regarding job progress, additional findings, and delivery time.

2. Service Estimation & Job Card Preparation

  • Prepare accurate service estimates, repair costs, and required parts list.
  • Create detailed job cards capturing customer complaints and technician observations.
  • Obtain customer approval for additional jobs when required.

3. Workshop Coordination

  • Coordinate with technicians to ensure timely diagnosis, repairs, and service completion.
  • Prioritize job schedules based on urgency and workload.
  • Ensure all required parts and materials are available before job initiation.

4. Quality Assurance & Final Delivery

  • Verify completed work to ensure it meets dealership quality standards.
  • Conduct final inspection and ensure all customer concerns are addressed.
  • Deliver the vehicle to the customer with clear explanation of the work done and upcoming maintenance reminders.

5. Documentation & Record Maintenance

  • Maintain updated service records, repair history, and customer interaction logs.
  • Ensure accurate documentation for warranty jobs and insurance claims.
  • Update the service management system with job status and relevant details.

Skills & Competencies Required

  • Strong technical knowledge of automobiles
  • Excellent communication and customer service skills
  • Ability to prepare estimates and interpret repair requirements
  • Good coordination and multitasking ability
  • Proficiency in job card handling and service documentation
  • Team-player with a professional and positive attitude

Benefits

  • Attractive salary package
  • Opportunity to work with a reputable dealership
  • Professional work environment and career growth opportunities
  • Accommodation, transportation, and other benefits provided as per company policy (if applicable)

How to Apply

WhatsApp your CV to:

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

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