Service Coordinator

2 days ago

Thiruvananthapuram, Kerala, India computer laptop clinic Full time

We are seeking a professional and customer-focused Service Coordinator (Female) to join our team at our Computer & Laptop Clinic in Sasthamangalam. The ideal candidate will be responsible for coordinating service operations, managing customer queries, and ensuring smooth workflow between customers and technicians.

Key Responsibilities:

  • Greet and assist walk-in customers with service inquiries
  • Register customer complaints or service requests (software/hardware issues)
  • Schedule service appointments and assign technicians
  • Track service jobs and update customers on job status
  • Prepare job cards, invoices, and maintain service records
  • Coordinate between technicians and customers for timely issue resolution
  • Handle customer follow-ups and post-service feedback
  • Maintain cleanliness and organization of the front office/reception
  • Manage basic office administrative tasks

Requirements:

  • Education: Minimum +2 / Diploma / Any Degree
  • Experience: 1+ year in a customer service/admin role preferred (Freshers with good communication skills can also apply)
  • Technical knowledge: Basic understanding of computer/laptop service terms is a plus
  • Skills:
  • Good communication in Malayalam and basic English
  • Customer handling and problem-solving skills
  • Computer literacy (MS Office, billing software, email handling)
  • Organizational and multitasking skills
  • Age: 20–35 years
  • Gender: Female candidates only

Working Hours:

  • Monday to Saturday
  • Time: 9:30 AM – 6:00 PM
  • Sunday: Weekly Off

Salary & Benefits:

  • Salary: ₹10,000 – ₹15,000 per month (Based on experience and skill)
  • Incentives for excellent customer handling / job performance
  • Training provided if required

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹15,000.00 per month

Work Location: Remote

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