IT Service Analyst

1 week ago

Thiruvananthapuram, Kerala, India UST Full time ₹ 9,00,000 - ₹ 12,00,000 per year

2 - 3 Years

1 Opening

Trivandrum

Role description

Possess strong interpersonal and communication skills (verbal, written, and email etiquette) to effectively collaborate with cross-functional teams and engage with customers. Demonstrated analytical ability to assess and understand complex customer issues within a broader context. Proficient in adhering to SOPs and escalating incidents within defined SLAs.

Technical Proficiencies:

Networking:

  • Proficient with basic network commands for troubleshooting desktop and laptop connectivity issues.

Server Management:

  • Strong command-line skills across various operating systems.
  • Understanding of virtualization technologies, OS installation (client/server), workgroup, and domain configurations.
  • Experienced in system support tasks such as OS installation, user-level command execution, and local user/group management.
  • Skilled in software and basic patch installation.

Storage & Backup:

  • Ability to monitor enterprise storage and backup solutions.
  • Skilled in monitoring tools for storage and backup environments.
  • Proficient in using ticketing systems for incident tracking and resolution.

Database:

  • Capable of writing or modifying SQL queries to meet business needs.
  • Understanding of data modeling and the distinction between OLTP and data warehouse environments.
  • Familiar with storage hardware, management techniques, and related software.
  • Ability to optimize table structures to reduce storage usage.

End-User Computing:

  • Confident in handling end-user calls and managing service requests via ticketing tools.
  • Proficient in Active Directory (AD) and antivirus management.
  • Strong troubleshooting capabilities for a wide range of end-user issues.
Skills

IT service analyst ,Service now,Problem Solving Skill

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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