Service Delivery Manager

2 days ago

Thiruvananthapuram, Kerala, India NMS Consultant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities:


• Act as the key operational facilitator of change management within the North

American business community


• Lead stakeholder engagement to ensure changes are understood, approved,

and implemented effectively


• Coordinate and manage the handover of change-related activities across time

zones


• Work closely with global teams to ensure continuity of service and clarity

around change-related impacts


• Serve as a liaison between business operations and IT teams to support

month-end and year-end processes

Prepare NA required CAB (Change Advisory Board) content in alignment with

IT and business stakeholders

Key requirements / skills / experience:


• Minimum of 5 years experience in IT service delivery or change management

roles


• ITIL certification required


• Background in IT and IT operations, with practical experience in structured

change processes


• Industry experience in financial and insurance sectors, with understanding of

month-end/year-end operational cycles


• Excellent stakeholder management and communication skills


• Ability to work between east to west coast US time zones and APAC


• English proficiency at business level required

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