Customer Support Executive – Voice Process
15 hours ago
We are looking for enthusiastic and skilled Customer Support Executives. The role involves interacting with international customers over the phone to resolve queries, provide product/service support, and deliver a seamless customer experience.This is a voice process, and excellent communication skills.
Key Responsibilities:
- Handle inbound and/or outbound customer calls efficiently.
- Provide accurate information regarding products/services.
- Troubleshoot issues and escalate unresolved problems as needed.
- Maintain documentation of customer interactions.
- Meet performance metrics like call quality, resolution time, and customer satisfaction.
- Work closely with team leads and quality analysts to improve performance.
- Adhere to company policies and compliance standards.
Key Skills & Qualifications:
- Excellent verbal communication skills in English.
- 1 Year experience in an international voice process.
- Good listening, interpersonal, and problem-solving skills.
- Ability to work in rotational shifts, including night shifts and weekends.
- Proficient in using basic computer applications and CRM systems.
- Minimum education: 10+2 or a graduate in any stream.
Experience:
02 years (Freshers with excellent communication skills are welcome)
Employment Type: Full-time | Work from Office
Shifts: Rotational shift.
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