Customer Support
1 week ago
**Job Title**:
Customer Support Executive - Voice Process (Fraud Risk Management)
**Department**: Flipkart - Fraud Risk Management (FRM)
**Job Location**:
Work from Office
**Job Type**:
Full-Time | 6 Days Working | Rotational Week Off
**Shift Timings**:
- _Day rotational shifts_
**Qualification**:
- Any Graduate
**Language Requirements**:
- Fluency in **English** is mandatory
- **Hindi** is compulsory
- Good communication skills are essential
**Assessment Criteria**:
- **Versant Level 4** (voice assessment)
**Responsibilities**:
- Handle inbound and outbound customer calls related to fraud risk management
- Verify suspicious activities or transactions reported on customer accounts
- Record and document customer interactions accurately in the system
- Provide timely and effective resolutions to customer issues
- Escalate unresolved or complex issues to the appropriate department
- Follow standard operating procedures and ensure compliance with Flipkart’s fraud policies
**Key Skills**:
- Excellent verbal communication
- Customer-centric attitude
- Ability to manage stressful situations calmly
- Fast learner and adaptable to process changes
- Basic computer skills
**Additional Details**:
- 100+ openings
- Immediate joiners preferred
Pay: ₹16,000.00 - ₹21,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
**Speak with the employer**
+91 6370721310
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Bangalore, Karnataka, India Customer Support Executive Full time- Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...
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