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Customer Support Executive International Voice Process
2 weeks ago
Customer Support Executive International Voice Process
Location: Bangalore (Multiple Locations)
Shift Timing: US/UK Rotational Shifts (Night Shift may apply)
Working Days: 5 Days Working
Week Offs: Fixed or Rotational Offs (Saturday/Sunday or 2 Rotational Offs)
Transport: Two-way transport provided within service radius or travel allowance as applicable
Job Description:
We are hiring enthusiastic and customer-centric professionals for International Voice Process roles in the healthcare and travel domains. As a Customer Support Executive, you will be responsible for providing exceptional support to international clients through inbound and outbound voice communication. This role requires strong communication skills, attention to detail, and a customer-first approach.
Roles and Responsibilities:
- Handle customer queries via phone calls in a professional and empathetic manner
- Provide accurate information and effective solutions to customers based on the process requirements
- Adhere to quality standards and meet process-specific performance metrics
- Maintain confidentiality of customer and company information
- Coordinate with internal teams for issue resolution where required
- Ensure timely documentation and reporting of customer interactions
Eligibility Criteria:
- Educational Qualification: PUC (12th pass) and above
Experience:
Freshers may apply (only for select processes)
Minimum 6 months of experience in customer support preferred for others
Age Limit: Up to 35 years
Communication Skills:
Excellent spoken English is mandatory
- Clear pronunciation and neutral accent (No MTI)
Interview Process:
- HR Round
- Versant (Voice & Non-Voice)
- Operations Round
Perks & Benefits:
- 5-day work week
- Fixed/rotational offs
- One-way or two-way cab facility or travel allowance
- Incentive-based performance rewards
Role & responsibilities
Preferred candidate profile
