Voice Process Associate- International Voice Exp

7 hours ago

Bengaluru Karnataka, India Offload Process Private Limited Full time

Designation**:Voice Process Associate (International Process)**

**Responsibilities and Duties**
- Screen calls and routing them to the appropriate individual.
- Giving timely and professional responses to clients and customers.
- Build rapport, listen, clarify and manage the conversational flow
- Manage upset customers, conflicts and challenging situations
- Deliver outstanding service
- Monitor the tickets queue and ensure that the tickets are addressed within the agreed timeframe
- Excellent time management and organization skills
- Ensure that the documented process is followed without any deviation
- Participate in the off-shore weekly/monthly status calls and training calls
- Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
- Teach solutions to customers.
- Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
- Work with members of other departments/teams to resolve product issues escalating issues as necessary
- Configure customer products to meet requirements
- Good Team Player and convincing ability

**Key Skills**
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICE

**Required Experience and Qualifications**
- Any Graduate /Under Graduate
- 1-6 yrs experience
- Proficient in handling MS Office (excel ,Word, Outlook)
- Very good communication skills in English.
- International voice experience is mandatory
- Must possess working Laptop with MS office with reliable internet and power back up.
- Since the client is based in Australia, one needs to be flexible about early morning time shift.

**Benefits**
Fixed Salary will be paid on the first of every month.
Location: Remote /WFH

**Salary**: 2.5 to 3.5 LPA
Experience: 1-6 years in a similar role is mandatory

**Workweek : Monday to Friday, 4:30 AM -1:30PM /6:30AM - 3:30 PM and Saturday 7:00AM-1:00PM/8:30 AM - 2:30PM**
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)

**Salary**: ₹20,000.00 - ₹32,000.00 per month

Schedule:

- Morning shift

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

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