International Voice Process Executive

10 hours ago

Bengaluru Karnataka, India International Center for Strategic Alliances Full time

**Job Title: International Voice Process Executive**:
**Location**: Bangalore
**Department**: Customer Support / BPO / Call Center

**Job Type**: Full-Time
**Shift**: Night Shift / Rotational (based on process)
**Experience**: 0-3 Years
**Education**: HSC / Graduate / Undergraduate

**Job Summary**:
We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.

**Key Responsibilities**:

- Handle inbound and outbound international calls for customer service, support, or sales.
- Resolve customer queries efficiently and professionally.
- Ensure customer satisfaction through effective communication and problem-solving.
- Meet and exceed performance metrics such as call quality, response time, and issue resolution.
- Maintain accurate records of customer interactions using CRM tools.
- Follow company policies and standard operating procedures (SOPs).
- Work closely with team leaders and quality teams to improve service delivery.
- Escalate complex issues to appropriate departments when required.

**Required Skills & Qualifications**:

- Excellent communication skills in English (verbal and written).
- Strong listening and interpersonal skills.
- Ability to work in night shifts and rotational shifts.
- Basic computer knowledge and typing speed.
- Previous experience in international voice process or BPO (preferred but not mandatory).
- Ability to handle pressure and maintain composure during difficult conversations.

**Benefits**:

- Attractive salary with performance-based incentives.
- Paid training and career development programs.
- Transportation facilities (pick-up and drop for night shifts).
- Health insurance and other benefits.
- Friendly work environment and growth opportunities.

**Shift Timing**:

- Any time from (5pm - 11pm) which will be instructed by the HR
- Week offs: Rotational

**How to Apply**:

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