International Voice Process Executive

8 hours ago

Bengaluru, India International Center for Strategic Alliances Full time ₹ 21,000 - ₹ 36,000
Job Title: International Voice Process Executive

Location: Bangalore
Department: Customer Support / BPO / Call Center
Job Type: Full-Time
Shift: Night Shift / Rotational (based on process)
Experience: 0-3 Years
Education: HSC / Graduate / Undergraduate

Job Summary:

We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.

Key Responsibilities:
  • Handle inbound and outbound international calls for customer service, support, or sales.
  • Resolve customer queries efficiently and professionally.
  • Ensure customer satisfaction through effective communication and problem-solving.
  • Meet and exceed performance metrics such as call quality, response time, and issue resolution.
  • Maintain accurate records of customer interactions using CRM tools.
  • Follow company policies and standard operating procedures (SOPs).
  • Work closely with team leaders and quality teams to improve service delivery.
  • Escalate complex issues to appropriate departments when required.
Required Skills & Qualifications:
  • Excellent communication skills in English (verbal and written).
  • Strong listening and interpersonal skills.
  • Ability to work in night shifts and rotational shifts.
  • Basic computer knowledge and typing speed.
  • Previous experience in international voice process or BPO (preferred but not mandatory).
  • Ability to handle pressure and maintain composure during difficult conversations.
Benefits:
  • Attractive salary with performance-based incentives.
  • Paid training and career development programs.
  • Transportation facilities (pick-up and drop for night shifts).
  • Health insurance and other benefits.
  • Friendly work environment and growth opportunities.
Shift Timing:
  • Any time from (5pm - 11pm) which will be instructed by the HR 
  • Week offs: Rotational


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