Senior Manager- Telesales

13 hours ago


Gurgaon, Haryana, India WheelsEye Full time ₹ 1,04,000 - ₹ 1,30,878 per year

The
Call Centre Manager

is responsible for leading and managing large-scale telesales and customer support operations, ensuring achievement of business targets, operational excellence, and employee engagement. The role requires strong leadership, people management, and strategic planning skills to oversee a team of 200+ professionals across multiple levels of hierarchy.

Responsible for Overall planning, developing , managing , measuring & Tracking the call-centre performance. In addition, responsible for resource planning such as Manpower of the call-centre.

  • Manage the call centre and handle all discipline related parts like shift timings, shrinkage, team training,Quality and achieve quantitative and qualitative objectives

  • Attrition control as per industry standards and Manpower planning

  • Create motivating environment for employees and should be approachable by anyone in team.

  • Be part of Strategic planning and implement the same .

  • Prepare monthly/Weekly targets and incentive structure taking in account of the KPIs and overall organization goals

  • Track & measure productivity and achieve the targets

  • Get insights from floor to identify issues and offer solutions for improvement

  • Doing regular team reviews , feedback sharing with teams for better system output.

  • Ensure all relevant communications are given to team on time and all data are updated and recorded

Call Center Manager requirements

  • Minimum of 8 years of related experience
  • Should have handled a team size of 200+
  • Minimum Graduation in any field
  • Experience in shared and dedicated environment
  • Proficient in MS Office , Google sheets etc
  • Customer centric and goal oriented behaviour


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