Team Lead Telesales

1 day ago

Gurgaon, Haryana, India Cars24 Full time
Job Description

Job description

- Create incremental revenue through upselling, custom opportunities.
- Conceptualize/develop the TeleSales strategy including sales training, scripting, campaign timing, sales forecast, campaign tracking.
- Manage the implementation of continuous vendor improvements including benchmarking, salesforce.com integration.
- Manages daily activities of Telesales department, Telesales Supervisors, and Representatives
- Exceed targets and challenging KPIs.
- Maintain and grow existing client base.
- Identify cross sell and up sell opportunities for Accuity value added solutions.
- Work closely with Key Account Managers to develop specific customer verticals.
- Ensure all activity is recorded in Salesforce.com.
- Manage Telesales campaign with being on site at call centers at least 50% of time, to include call monitoring, team meetings, sales incentive execution, and workforce and workflow management.

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