Inbound Team Lead

1 week ago


Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Roles and Responsibilities

  • Manage a team of customer support agents to ensure efficient handling of inbound calls, emails, and chats.
  • Develop and implement effective training programs to enhance agent skills and knowledge.
  • Oversee daily operations, including scheduling shifts, monitoring performance metrics, and providing coaching for improvement.
  • Collaborate with other departments (e.g., sales, marketing) to resolve complex customer issues and improve overall customer satisfaction.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

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