Team Lead Direct sales

4 days ago

Mumbai, Maharashtra, India vasitum Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
Roles & Responsibilities: We are looking for a skilled Team Leader – Voice Operations who can lead and manage our Inside Sales teams to help bring increased production performance. The Team Leader will routinely participate in the hiring or selection of candidates for production, audit calls of the telesales production team(s) and provide timely feedback as needed, conduct sales coaching sessions one-to-one or in group to help increase performance, provide frequent process updates, motivate team members from time to time and thereby help achieve the desired call center production objectives. He/She should have great communication skills so as to be able to effectively communicate with the production team and also great interpersonal, and customer service skills along with some experience of implementing best practices and a good understanding of coaching employees with empathy leading to increased performance. 
Deliverables:
  • Drive Sales via inbound and outbound channels
  • Keep constant check on sales metrics for each team member and for the whole team – hourly, daily, weekly and monthly and ensure that all sales targets are met consistently
  • Keep a constant check on Dialer or other assigned platforms to help keep inbound call abandons to a minimum acceptable level and to help increase call answering efficiency
  • Publish daily and weekly reports to keep Production team updated of team performance
  • Responsible for some level of participation in the hiring and selection of candidates needed for the production floor from time to time
  • Responsible for auditing calls along with making detailed notes of observations for feedback, as and when needed
  • Conduct and Document feedback and coaching sessions with proper sign-offs and records management
  • Share frequent updates with team members with regard to their individual sales performance, incentives, performance gaps, etc.
  • Develop and motivate team members to ensure optimum performance levels at all times
  • Manage team Shrinkage & Attrition and help keep attrition within the team to a minimum
  • Ensure that all company policies are observed and duly followed by the assigned team members 
Academic Requirement:
  • HSC or Bachelor's or Master's in any stream (except Engineering, Medical Science)
  • Call Center related certifications are a plus
  • Production or Operations related certifications are a plus 
Experience Requirement:
  • Proven work experience as Team Leader in an International Call Center Sales/Collections Inbound or Outbound voice operations for a minimum of 1Year
  • Work experience leading Sales team(s) in a US voice process setting(Mandatory) 

Skill Requirement:
  • Knowledge of MS Office suite with proficiency in MS Excel preferred
  • Good interpersonal, customer service, verbal and written communication skills
  • Positive and patient approach to work with problems/issues
  • Ability to multitask and remain calm under pressure, especially during peak hours
  • Strong coaching and team management skills, ability to motivate team members
  • Ability to exhibit a very polite, courteous and professional approach at all times

  • HR Direct Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India General Mills Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position TitleUS HR Direct Team LeadFunction/GroupGlobal Shared Services (GSS)LocationMumbaiShift Timing6:30 PM to 3:30 AMRole Reports toRegional HR Operations LeadRemote/Hybrid/in-OfficeHybridABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker,...

  • Direct Sales

    6 days ago

    Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 3,36,000 - ₹ 4,03,200 per year

    Job Title: Team Leader – Direct Sales (Voice) Location: Ghansoli, Navi Mumbai Shift: 8:30 PM to 5:30 AM / 9:30 PM to 6:30 AM Salary Range: ₹28,000 - ₹36,000 per month Job Type: Full-Time, Permanent About Us: It is a dynamic and employee-centric company that focuses on delivering top-notch sales and customer service solutions to our clients. We offer...

  • Direct sales manager 3.75Lpa

    2 weeks ago

    Mumbai, Maharashtra, India Aditya Birla Health Insurance Company Limited Full time ₹ 3,75,000 - ₹ 9,37,500 per year

    Company DescriptionAditya Birla Health Insurance Co. Limited (ABHICL) is a leading health insurance company in India, established in 2015 as a joint venture and commenced operations in October 2016. ABHICL offers a diverse product portfolio with unique offerings in chronic care and incentivized wellness. The company aims to influence customers' health and...

  • Direct Sales Executive

    3 hours ago

    Mumbai, Maharashtra, India Marg ERP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring Direct Sales Executive for our company Marg ERP Ltd.Organization: Marg ERP Ltd (CMMI Level 3 Company , Product Base)Website: Employee Strength : 500+ EmployeesAbout Company:Guinness World Record Holder 2020, India's No.1 Inventory & Accounting Software for GST Billing with Digital Payments & innovative Mobile Apps for Salesman & Customers....

  • Copy Lead

    6 days ago

    Mumbai, Maharashtra, India Team Pumpkin Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...

  • Direct Sales Force

    6 days ago

    Navi Mumbai, Maharashtra, India Tata AIA Life Insurance Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    JOB DESCRIPTIONPosition TitleRelationship ManagerDepartmentDirect Distribution Direct Sales ForceLevel/ BandOfficerReports to DirectSales ManagerGeographic Area CoveredAs per mapped branch & cityStakeholders - InternalDSF Sales ForceStakeholders - ExternalExiting Tata AIA ConsumersOrganizational Relationships Job DimensionsKey Result...

  • Sales Team Lead

    1 week ago

    Mumbai, Maharashtra, India Verve Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sales Team LeaderCompany: Giraffe Markets LimitedLocation: RemoteSalary: As per industry standardsAbout the RoleWe are looking for a dynamic and experienced Sales Team Leader to drive our sales initiatives and lead a team of professionals in the Forex industry. The ideal candidate should have a strong background in sales leadership, excellent communication...

  • Executive/Senior Executive-Direct Sales For a leading broadband Mumbai

    2 weeks ago

    Mumbai, Maharashtra, India Talent Leads HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesSales of broadband to individual customer B2CExpected experience and RoleDirect Sales experienceDoor to Door salesCold calling for lead generationCanopy active for lead generationBuilding activitiesPreferred candidate profileCandidates to be from broadband sales only

  • Sales Team Lead

    6 days ago

    Mumbai, Maharashtra, India Vlaunchu Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Job Title: Sales Team Lead / HeadLocation: Andheri, MumbaiPackage: Matching Current CTCWorking Days: 6 Days a WeekTimings: 10:00 AM to 6:00 PMKey Responsibilities:Lead and manage a team of sales executives to meet and exceed revenue targetsDesign and implement strategic sales plans aligned with organizational goalsDrive daily sales operations with a focus on...

  • Sales Team Lead

    10 hours ago

    Mumbai, Maharashtra, India Craftworld Events Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description: Sales Team-LeaderLocation:Andheri, MumbaiCompany:First Photoshoot EventIndustry:Events ManagementExperience:Minimum 4 yrsEmployment Type:Full-TimeKey Responsibilities· Team Management: Supervising and guiding your sales team.· Sales Target Achievement: Ensuring your team meets or exceeds targets.· Training & Development: Coaching team...