Zonal Collection Manager

20 hours ago

Lucknow, Uttar Pradesh, India Belstar Microfinance Full time

Greetings from Belstar Microfinance Limited

Hiring for Zonal Collection Manager based @ Lucknow.

Responsible for managing and driving Collections across multiple zones ( UP, UK, Agra)

The role focuses on achieving Collection targets, conducting legal and overdue (OD) camps, ensuring adherence to collection code of conduct, and maintaining compliance and audit standards.

  • Recovery Achievement
  • Achieve Collection targets on overdue accounts as per set goals.
  • Legal & OD Camps
  • Plan, organize, and monitor legal camps and overdue (OD) camps to improve recovery performance.
  • Collection Code of Conduct Adherence
  • Ensure strict compliance with collection code of conduct across all branches.
  • Audit & Compliance Observations
  • Address and close audit observations promptly.
  • Ensure adherence to regulatory and internal compliance guidelines.
  • Performance Monitoring
  • Track recovery progress against targets and report to senior management.
  • Analyze delinquency trends and implement corrective measures.
  • Team Management
  • Guide and supervise branch collection teams.
  • Provide training on compliance, legal processes, and customer handling.
  • Customer Service Management (CSM)
  • Ensure customer contactability and maintain service standards during recovery processes.

Required Skills & Competencies:

  • Strong knowledge of recovery processes, legal frameworks, and compliance norms.
  • Leadership and team management skills.
  • Ability to analyze data and implement corrective actions.
  • Excellent communication and negotiation skills.
  • Proficiency in MIS reporting and digital collection tools.

Qualifications:

  • Graduate/Postgraduate in Finance, Law, or Business Administration.
  • 8–10 years of experience in collections/recovery in microfinance or banking, with at least 3 years in a zonal leadership role.

Interested Professionals kindly share your updated cv to

Job Type: Full-time

Pay: ₹100, ₹1,200,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

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