Accounts Receivable Collections-Voice Process

2 days ago

Lucknow, Uttar Pradesh, India Ardem Data Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Accounts Receivable-Collections (Voice Process Only)

Location: Remote (Work from Home)

Shift: Night Shift (7:00 PM 4:00 AM IST)

Expected Start Date: November Week 1

Experience Required: 3-4 Years

Gender: Female Candidates Only

Availability: Immediate Joiners Preferred

About the Role

In this role, you will interact with US-based clients, handle customer inquiries, manage utility account setups, coordinate with vendors, and support accounting collection and fund detail management.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

  • Handle customer inquiries via phone and email in a professional and courteous manner.
  • Resolve issues efficiently while maintaining a positive customer experience.
  • Make outbound calls for follow-ups, feedback, and service updates.
  • Maintain accurate records of all customer interactions in the CRM system.
  • Update clients in real time via email regarding the current status of each request.
  • Communicate professionally with US clients and internal stakeholders.
  • Manage utility account setup and ensure accurate information entry.
  • Contact vendors to collect, verify, and maintain required documentation.
  • Proactively take action on vendor accounts and notify clients of any observed issues.
  • Assist in accounting collection and fund tracking activities.
  • Handle client queries promptly while ensuring confidentiality and accuracy.
  • Contact clients via Teams, email, or in-person (as applicable) to discuss overdue accounts.
  • Negotiate payment arrangements and provide debt resolution solutions.
  • Maintain detailed records of all collection activities and communications.
  • Monitor account status and follow up on payment plans.
  • Prepare and send collection letters or legal notices as necessary.
  • Collaborate with internal departments to resolve customer issues affecting payment.

Requirements

  • Proven experience in a voice-based customer service or collections role for at least 3+ years.
  • Fluency in US English accent is a must.
  • Excellent verbal communication and listening skills.
  • Ability to multitask, manage time effectively, and handle difficult conversations with professionalism and empathy.
  • Bachelors degree required (Finance, Business, or a related field).

Required Skills and Qualifications

  • Strong communication, negotiation, and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Proficiency in using CRM tools, collection software, SAP Business One, NetSuite, and Microsoft Excel.
  • Knowledge of relevant laws and regulations related to debt collection.
  • Ability to work independently and as part of a team.

Technical Requirements

  • System: Windows laptop/desktop (Intel i5 or higher, minimum 8GB RAM).
  • Screen: Minimum 14 inches, Full HD resolution).
  • Internet: High-speed broadband connection (100 Mbps or higher).

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) company serving clients across the USA and Canada for over 20 years. We are passionate about innovation, efficiency, and excellence — continuously improving our solutions to deliver measurable value to our clients.

Join us and be part of a team transforming the future of business process outsourcing.

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