Customer Service Officer

3 days ago

Bhopal, Madhya Pradesh, India Patligram Developers Full time

Role Summary

As a Customer Support Officer at IGT Solutions, you will be the primary point of contact for global customers, primarily within the travel, transportation, and hospitality sectors. Your goal is to provide seamless, high-quality assistance across multiple channels (voice, email, and chat), ensuring that every traveler's experience is smooth and stress-free.

Key Responsibilities

  • Omnichannel Support: Handle inbound and outbound queries via phone, email, and live chat with professionalism and empathy.
  • Problem Resolution: Troubleshoot and resolve customer issues regarding flight bookings, hotel reservations, cancellations, and refunds.
  • Product Knowledge: Maintain an up-to-date understanding of client-specific policies, travel regulations, and loyalty programs.
  • Documentation: Accurately log all customer interactions in the CRM (Customer Relationship Management) system.
  • Performance Metrics: Meet or exceed key performance indicators (KPIs) such as Average Handle Time (AHT), Customer Satisfaction Score (CSAT), and Quality Assurance (QA) targets.
  • Escalation Handling: Identify and escalate complex issues to the appropriate department or supervisor when necessary.

Requirements & Qualifications

  • Education: High School Diploma or equivalent; a Bachelor's degree in Hospitality, Travel, or Tourism is a plus.
  • Communication: Exceptional verbal and written communication skills in English (additional languages are often a significant advantage).
  • Technical Proficiency: Comfortable navigating multiple software systems simultaneously and proficient in MS Office.
  • Soft Skills: Strong emotional intelligence, active listening, and the ability to remain calm under pressure in a fast-paced environment.
  • Flexibility: Willingness to work in a 24/7 shift environment, including weekends and public holidays, to support global time zones.

Preferred Skills (The "Extra Mile")

  • GDS Knowledge: Prior experience with Global Distribution Systems like Amadeus, Sabre, or Galileo.
  • Industry Experience: Previous experience in a BPO, International Call Center, or the Travel/Airlines industry.
  • Multitasking: Ability to manage high-volume interactions without compromising on quality or detail.

Why Join IGT Solutions?"IGT Solutions is more than just a workplace; it's a global hub for innovation in the travel industry. You will have the opportunity to work with world-class brands, access continuous learning programs, and grow your career in a diverse, multicultural environment.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid time off
  • Provident Fund

Work Location: In person

  • Customer Service Representative

    2 days ago

    Bhopal, Madhya Pradesh, India XtraNet Technologies Limited Full time

    Company DescriptionXtraNet Technologies Pvt. Ltd. is a global leader in providing innovative and integrated IT solutions to government, semi-government, and private sector organizations. With over 20 years of experience, XtraNet offers a comprehensive range of IT services and is committed to delivering the highest quality of service and support. The company...

  • Customer Service Co-ordinator

    2 days ago

    Bhopal, Madhya Pradesh, India Aquaclean Services (P) Limited Full time

    Job Title: Service CoordinatorLocation: Bhopal, M.PJob Type: Full-TimeIndustry: Facility ManagementExperience Level: Mid-Level (4–8 years preferred)About UsWe are a dynamic and customer-focused Facility Management service company based in Bhopal. We are committed to delivering high-quality solutions to our clients. With multiple branches across the region,...

  • Customer Service Executive

    2 weeks ago

    Bhopal, Madhya Pradesh, India Hexaware Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAt Hexaware, we're a global technology and business process services company with over 31,600 Hexawarians dedicated to creating smiles through the power of great people and technology. With 58 offices across 28 countries, we help enterprises worldwide with their digital transformation journey. As an employer, we prioritize our people,...

  • Customer Service Associate

    1 week ago

    Bhopal, Madhya Pradesh, India Startek Full time

    Company DescriptionStartek is a global leader in customer experience (CX) management solutions, delivering innovative omnichannel services, digital transformation, and enterprise technology support to both established Fortune 500 companies and emerging startups. With a presence in 13 countries and over 40,000 CX experts, Startek ensures seamless customer...

  • Customer Service Associate

    15 hours ago

    Bhopal, Madhya Pradesh, India Magnum Super Distributors Full time

    Minimum Education: 12th PassExperience: Freshers & Experienced both can applyAge: 18 – 30 yearsGender: Both Male & Female allowedSkills Required: Good English & Hindi communication skills, Typing speed: 18–30 WPM (for chat process)Category: Customer Support – BPO / VoiceJob Type: Full-TimeWork Type: Work from OfficeContect: Job Types: Full-time,...

  • Customer Service Executive

    3 days ago

    Bhopal, Madhya Pradesh, India Avyaan management Pvt Ltd Full time

    We Are Hiring – Escalation Handling Executive (E-Commerce Process)Are you great at solving problems and handling tough customer cases?Join our team and help deliver exceptional customer experienceRole: Escalation Handling ExecutiveLocation: Bhopal (Onsite)Salary: ₹15,000 per monthProcess: Inbound & Outbound – E-CommerceExperience: Fresher/Experienced...

  • CSA (Customer Service Associate)

    3 days ago

    Bhopal, Madhya Pradesh, India Avyaan Management Private Limited Full time

    We Are Hiring – Escalation Handling Executive (E-Commerce Process)Are you great at solving problems and handling tough customer cases?Join our team and help deliver exceptional customer experience.Role: Escalation Handling ExecutiveLocation: Bhopal (Onsite)Salary: ₹15,000 per monthProcess: Inbound & Outbound – E-CommerceExperience: Fresher/Experienced...

  • Front Office

    4 days ago

    Bhopal, Madhya Pradesh, India Naukri Hospitality Jobs Full time

    We are looking for a highly skilled and experienced Front Office - Guest Service Associate to join our team at Pride Hotel. The ideal candidate will have 2-5 years of experience in the hospitality industry, with a strong background in guest service.Roles and ResponsibilityManage front office operations, ensuring seamless guest check-in and check-out...

  • Office Administrator

    1 week ago

    Bhopal, Madhya Pradesh, India Shrutika Maintenance Services Full time

    Responsibilities:Coordinate meetings & eventsMaintain office supplies inventoryManage administrative tasks using MS Office toolsProvide exceptional customer service via phone/emailPrepare reports & presentationsAnnual bonusProvident fund

  • Relationship Officer

    2 days ago

    Bhopal, Madhya Pradesh, India SparkHIVE Full time

    Overview The Relationship Officer plays a vital role in building and maintaining strong relationships with clients. This position is crucial in driving the company's sales efforts through effective customer communication and relationship management. The Relationship Officer acts as a liaison between the organization and its clients, ensuring client...