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CSA (Customer Service Associate)

2 weeks ago

Bhopal, Madhya Pradesh, India Avyaan Management Private Limited Full time

We Are Hiring – Escalation Handling Executive (E-Commerce Process)

Are you great at solving problems and handling tough customer cases?

Join our team and help deliver exceptional customer experience.

Role: Escalation Handling Executive

Location: Bhopal (Onsite)

Salary: ₹15,000 per month

Process: Inbound & Outbound – E-Commerce

Experience: Fresher/Experienced both can apply

Preference: Candidates with E-commerce experience will be most preferred.

Important Note

Candidate must have good communication skills in English.

Profiles without strong English communication will not be considered.

Key Responsibilities

  • Handle escalated customer calls (orders, refunds, returns, delivery issues)
  • Provide quick and accurate resolutions
  • Coordinate with internal teams for case closure
  • Maintain CRM updates and case notes
  • Ensure timely resolution as per TAT
  • Identify recurring issues and share insights

Skills Required

  • Excellent English and Hindi communication
  • Strong problem-solving and decision-making ability
  • Ability to stay calm under pressure
  • Basic computer knowledge
  • E-commerce process knowledge is an added advantage

Interview Location

2nd Floor, Shriram Plaza, Ayodhya Bypass Road, Bhopal

Note: Upcoming Office Relocation

Our office will soon be relocating to:

Elegant Business Square, 3rd Floor, In Front of People's University,

Ayodhya Bypass, Bhopal

(Candidates must be willing to relocate.)

Apply Now

Email:

Phone:

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

  • Work from home

Shift availability:

  • Day Shift (Preferred)

Work Location: In person