Regional Relationship Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Are you ready to advance your career with GBT Travel Services UK Limited? As a Regional Relationship Lead, you will have the outstanding chance to lead and grow an assigned regional account portfolio across multiple countries in APAC. Our dynamic and ambitious team works tirelessly to deliver world-class service, and we are looking for someone who shares our passion and drive.

• Retain clients and establish strong, enduring connections
• Improve profitability through revenue growth and cost reduction
• Identify and plug volume leakages
• Expand existing relationships for incremental transactions and volume both regionally and globally
• Increase hotel adoption and drive the usage of OBT
• Work together with internal and external collaborators to achieve flawless goal execution
• Conduct comprehensive client reviews at local, regional, and global levels
• Effectively handle customer issues
• Address other ad-hoc account-specific requirements

• Bachelor's degree or equivalent experience in business, sales, or account management
• Ability to take initiative in a dynamic, constantly-changing industry and embrace a versatile approach
• Skills in making decisions based on data and possessing a strong commercial competence
• Experience working with large multi-national companies in the B2B space
• Strong customer service orientation and ability to develop robust partnerships
• Entrepreneurial approach with a hunger for growth
• Outstanding work ethic, with the ability to address granular issues while keeping the big picture in mind
• Experience with SFDC is a plus
• Travel experience is strongly recommended but not mandatory
• Ability to travel periodically as required by clients
• Monitor and track regional performance against goals
• Report on regional sector goals through business reviews
• Coordinate and communicate with all local sectors in the region
• Set up data hierarchies and consolidate regional/global data
• Monitor and report on costs, service performance, customer happiness, trends, and savings opportunities for the region
• Develop quarterly action plans to address areas needing improvement
• Conduct regional quarterly review meetings
• Introduce new and upgraded products and services to boost programs and decrease total cost of ownership

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for