Guest Relation Officer
23 hours ago
Job Title: Guest Relation Executive (Intern)
Experience: Freshers can apply
Qualification: Any Degree (Hospitality background preferred)
Skills Required: Good communication skills, customer service skills, basic computer knowledge, problem-solving, positive attitude, flexibility
Job Responsibilities
Guest Assistance & Support
- Greet guests warmly and assist them with inquiries, directions, and information about services.
- Provide excellent customer service to ensure a pleasant guest experience.
- Handle guest concerns politely and escalate issues to senior staff when necessary.
Front Desk & Coordination
- Assist the front office team with check-in and check-out procedures.
- Answer phone calls, respond to emails, and maintain guest records.
- Coordinate with different departments (housekeeping, food & beverage, operations) for guest requirements.
Guest Feedback Management
- Collect guest feedback and share it with the management for service improvement.
- Support in addressing complaints professionally and ensuring guest satisfaction.
Daily Operations
- Assist in managing guest bookings, reservations, and follow-ups.
- Help with lobby management, crowd control, and maintaining a welcoming environment.
- Provide support during events, VIP visits, or busy operational hours.
Documentation & Reporting
- Maintain basic documentation related to guest services, checklists, and daily reports.
- Update guest details and service records in the system as instructed.
Learning & Development
- Participate in on-job training sessions on guest handling, communication, hospitality etiquette, and problem resolution.
- Learn standard operating procedures (SOPs) and apply them during daily tasks.
Job Type: Internship
Contract length: 5 months
Pay: ₹6, ₹8,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
-
Guest Relations Officer
22 hours ago
Kakkanad, Kochi, Kerala, India Ibarc Business Studio Full time ₹ 2,50,000 - ₹ 3,00,000 per yearCompany Name : Vieroots wellness Solutions Pvt Ltd.Position :- Guest Relations Officer1. Guest Engagement and AssistanceWelcome guests upon arrival with warmth and professionalism.Assist with check-in and check-out procedures.Provide information about facilities, services, and local attractions2. Complaint Handling and Problem SolvingListen to guest concerns...
-
Guest Relations
1 day ago
Calicut, India Falcon property management services Full timeWelcome guests during arrival and giving a fond farewell to guest while departure. - Handling guest complaints and concerns in an efficient and timely manner. - Coordinating and multi-tasking job duties in a busy environment. - Providing excellent customer service as per Prestige Park Grove standards. - Providing information regarding Prestige Park Grove...
-
Guest Relation Executive
3 days ago
Calicut, India Dermatology and Cosmetology Full timeThe Guest Relations Officer (female) is responsible for providing excellent customer service and hospitality to clients and visitors at the clinic. The Officer will greet, assist, and direct clients and visitors in a friendly and professional manner, answer inquiries, and ensure a pleasant and comfortable experience while at the clinic. Location: Calicut...
-
Guest Relation Executive
1 week ago
Kochi, Kerala, India Milestone Career Planner Full timeJob Description: Guest Relation Executive **Position**: Guest Relation Executive **Reports to**: Front Office Manager / Guest Relations Manager **Location**: [Hotel/Resort Name, Location] **Job Summary**: **Key Responsibilities**: - **Guest Interaction**: - Greet guests warmly upon arrival and ensure a smooth check-in process. - Escort guests to their...
-
Guest Relation Executive
1 week ago
Calicut, Kerala, India Growen Full timeManage and update customer records to improve future customer service experiences - Handle and resolve customer complaints in a timely and professional manner - Assist customers with inquiries about services and facilities - Train staff members on customer service skills and company policies - Monitor customer satisfaction and provide suggestions for...
-
Guest Relations Executive
4 days ago
Calicut, Kerala, India SCALEUP IT SOLUTION Full timeGuest relations executive is responsible for managing interactions with clients, prospective buyers, and stakeholders to enhance their experience with the company's projects and services. **Key responsibilities** - Actively communicating with clients to understand their needs and preferences. - Providing clients with detailed information about ongoing and...
-
Guest Relation Executive
1 day ago
Kochi, Kerala, India Chakolas Pavilion - Hotel & Convention Center Full timeJob brief We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...
-
Guest Relation Executive
4 days ago
Calicut, India Vyshak International Hotels Pvt.Ltd Full timeREQUIRED FOR A FOUR STAR HOTEL IN KANNUR, SMART,ENERGETIC GUEST RELATIONS EXECUTIVE. EXPERIENCE OF 0 3 YRS AND ABOVE. ABILITY TO HANDLE GUESTS FROM THEIR ENTRY TO EXIT. ABLE TO ATTEND TO THE QUERIES OF THE GUESTS AND REDRESS THEIR PROBLEMS. WORK AS PER THE ORGANIZATION OPERATING SYSTEMS FOOD AND ACCOMMODATION SHALL BE PROVIDED. ONLY CANDIDATES WILLING...
-
Guest Relation Executive Trainee
1 week ago
Calicut, Kerala, India Kovilakam Residency (P)Ltd Full timeWelcoming guests in a friendly and professional way - Addressing and escalating customer complaints - Providing information about facilities, programs and other services - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area...
-
Guest Relation Executive
3 days ago
Kalamassery, Kochi, Kerala, India Ayursiha hospital Full timeThe Guest Relations Officer will be responsible for ensuring a positive experience for patients and visitors at Ayursiha Hospital. This role requires fluency in Arabic to effectively communicate with Arabic-speaking guests and provide assistance with inquiries, concerns, and hospital services. **Key Responsibilities**: - **Guest Interaction**: Greet and...