Guest Relation Executive

9 hours ago

Kochi Kerala, India Milestone Career Planner Full time

Job Description: Guest Relation Executive

**Position**: Guest Relation Executive
**Reports to**: Front Office Manager / Guest Relations Manager
**Location**: [Hotel/Resort Name, Location]

**Job Summary**:
**Key Responsibilities**:

- **Guest Interaction**:

- Greet guests warmly upon arrival and ensure a smooth check-in process.
- Escort guests to their rooms and provide a detailed orientation of the hotel’s facilities.
- Anticipate guest needs and respond to requests promptly and professionally.
- Follow up with guests throughout their stay to ensure satisfaction and address any issues.
- **Complaint Resolution**:

- Handle guest complaints with a calm and positive attitude.
- Investigate and resolve issues to the guest’s satisfaction, escalating to the appropriate manager when necessary.
- Record complaints and resolutions in the system to monitor patterns and improve service.
- **Information and Assistance**:

- Provide guests with information about hotel services, local attractions, dining options, and transportation.
- Assist guests with booking reservations for dining, entertainment, and tours.
- Coordinate special requests and arrangements for VIP guests, celebrations, and special occasions.
- **Communication and Coordination**:

- Liaise with other departments (housekeeping, food and beverage, concierge, etc.) to ensure guest needs are met.
- Communicate effectively with team members to provide seamless service.
- Update guest profiles with preferences and feedback for personalized service.
- **Administrative Duties**:

- Maintain accurate records of guest interactions and activities.
- Prepare and present daily reports to the management team.
- Assist in managing the guest feedback system, compiling data and identifying areas for improvement.

**Qualifications**:

- **Experience**: Minimum of 2-3 years in the hospitality industry, preferably in a guest-facing role.
- **Education**: High school diploma or equivalent; degree in hospitality management is a plus.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in using hotel management software and Microsoft Office Suite.
- Ability to work under pressure and handle multiple tasks simultaneously.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9074953258

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