Guest Relations Executive
1 day ago
**Guest Relations Executive**
**Location**: Ernakulam, Kerala
**Salary**: Negotiable (Based on Experience)
**Experience**: Fresher or Experienced
**Gender**:Female**
**Age**: 20 - 28 years
**Qualification**: Graduation
**Employment Type**: Full-Time
Job Summary:
Key Responsibilities:
- **Guest Interaction**: Greet and assist guests in a professional and friendly manner, addressing inquiries and resolving concerns promptly.
- **Guest Services**: Provide information to guests regarding services, amenities, and local attractions to enhance their experience.
- **Problem Resolution**: Address and resolve guest complaints or issues efficiently, ensuring a positive experience.
- **Booking Assistance**: Assist in booking reservations or making necessary arrangements as per guest requests.
- **Maintain Records**: Ensure accurate records of guest interactions, feedback, and service requests are documented and communicated with relevant departments.
- **Team Collaboration**: Work closely with other departments (housekeeping, front desk, etc.) to ensure seamless service and guest satisfaction.
- **Customer Experience**: Strive to exceed guest expectations by providing personalized services and ensuring their comfort throughout their stay.
Required Skills and Qualifications:
- **Age**: 20 - 28 years.
- **Graduation** in any discipline.
- **Excellent communication skills** in **English** and **Malayalam** (additional languages are a plus).
- **Strong interpersonal skills** and a friendly, approachable demeanor.
- **Customer-oriented attitude** with a focus on providing high-quality service.
- Ability to **multitask** and work efficiently in a fast-paced environment.
Preferred Qualifications:
- Prior experience in **guest relations** or **customer service** roles is an advantage, but not mandatory.
- Experience in hospitality or **front desk management** is a plus.
Work Location: In person
**Speak with the employer**
+91 6282664670
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