Guest Relation Executive

9 hours ago

Kochi Kerala, India LAKSHYA CA CAMPUS Full time

**Guest Relation Executive**

**About Lakshya**:
Lakshya takes pride in the fact that we are not just educators but are career advisors to our students and are actively involved in our student’s strategic decision making processes. We are committed to providing every possible advantage to our students so that they are able to meet their ambitions. We understand the importance and value of time and money; which is precisely why we make sure that we have the best tutors in the industry and provide access to our unique modules system. Along with this aspirants have a proper method of tracking their Progress.

**About the Role**:
The front desk executive acts as a single point of contact in resolving all general queries and complaints. Receiving calls. The front desk executive takes calls coming into the office and filters out general queries, passing on necessary calls only to the appropriate person. Handling schedules for management.

**Responsibilities**:
1.Monitor office supplies

2.Keep updated records and files;
3.Prepare outgoing mail by drafting correspondence, securing parcels etc;
4.Greet and welcome guests;
5.Assist other departments wherever necessary and maintain good working relationships with Team Members;
6.Maintaining records of Out ward & Inward mail

7.Coordinating with various departments as per enquiries;
8.Supervise the efficient operations of reception including check in/out procedures;
9.Manage Guest requests, inquiries, and complaints promptly and completely;
10.Attending Incoming & Outgoing Calls;
11.Advise team of any special events or VIP Guests in the hotel for events or for general accommodations;
12.Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards;
13.Advise your shift team of any special events or VIP Guests in the hotel that day;
14.Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved

**Knowledge/Skills & Abilities required**:
1.Customer service orientation;
2.1 -2 Years of relevant experience.

3.Knowledge of office management and basic bookkeeping;
4.Problem-solving skills;
5.Familiarity with office machines (e.g. fax, printer etc.);
6.Media / Entertainment / Internet;
7.Ability to interact with executives and clients

8.Ability to work on your own and as part of a team;
9.Personable, energetic individual with excellent organizational and communication (written and verbal) skills;
10.Support and Documentation;
11.Internal and External Communication;
12.Bachelor’s degree;
13.Front Desk Management.

Pay: From ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Malayalam (preferred)
- English (preferred)

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