Guest Relations

1 day ago

Calicut, India Falcon property management services Full time

Welcome guests during arrival and giving a fond farewell to guest while departure.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Providing excellent customer service as per Prestige Park Grove standards.
- Providing information regarding Prestige Park Grove activities etc.
- Maintain up-to date information on activities in Prestige Park Grove etc.
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to
- the appropriate fields on the profile.
- Collect guest feedback along with his/her likes and dislikes.
- Give proper and complete handover to the next shift.
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal.
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to Prestige Park Grove guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented.
- Ability to understand and carry out oral and written instructions and request clarification when needed.

All other related work assigned to you by your Senior Authorities

**Salary**: ₹9,318.62 - ₹20,390.96 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Application Question(s):

- Are you available to start immediately?

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Calicut, Kerala (required)

Ability to Relocate:

- Calicut, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7795660134

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