Presales Technical Executive

10 hours ago

Noida, Uttar Pradesh, India Contaque Full time ₹ 8,00,000 - ₹ 15,00,000 per year

Company Description

CONTAQUE is a leading provider of AI-driven omnichannel communication platforms designed to enhance customer experience through seamless integration across voice and digital channels. With over 20 years of expertise, the company offers advanced solutions such as chatbots, voicebots, and sentiment analytics alongside predictive dialing and automatic call distribution for contact centers. Trusted by 1,500+ customers and with over 85,000 seats deployed globally, CONTAQUE provides both cloud-based and on-premise deployments. Known for its scalability, compliance support, and innovation, CONTAQUE continues to empower businesses worldwide.

Role Description

This is a full-time, on-site role for a Presales Technical Executive located in Dadri. The Presales Technical Executive will be responsible for understanding client requirements, preparing and delivering presentations and product demonstrations, and providing technical expertise during the sales process. Additional responsibilities include managing RFPs/RFQs, customizing solutions to meet client needs, and assisting the sales team with technical queries. Collaboration with engineering teams to refine solutions may also be required.

Qualifications

  • Strong technical knowledge in Contact Center Solutions, Telecommunication, and AI-powered tools
  • Experience in RFP/RFQ management, proposal drafting, and client presentations
  • Skills in customizing solutions and integrating APIs, CRM platforms, or third-party tools
  • Proficiency in predictive dialing, ACD, IVR, and other call center technologies
  • Excellent communication skills and the ability to effectively engage with clients and internal teams
  • Problem-solving aptitude and flexibility in managing client-specific requirements
  • Bachelor's degree in Engineering, Computer Science, or a related field is preferred
  • Experience with cloud and on-premise deployments is a plus

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