Technical Support Engineer

Description:

GlobalLogic is looking for a highly skilled Cloud Infrastructure Engineer with deep expertise in compute, Cloud services, and Linux system administration. The ideal candidate will have strong experience in scripting, automation, cloud security, and network troubleshooting, along with a solid understanding of web technologies and performance monitoring. Excellent problem-solving and communication skills are essential for success in this role. Provide prompt, courteous, and professional support, understand customer problems and offer timely solutions.

Requirements:

• 2+ years of experience in cloud and system engineering with strong knowledge of compute, virtualization, operating systems, performance, networking, and troubleshooting.
• Hands-on experience with Cloud core services: Compute Engine, IAM, VPC, Subnets, Firewalls, Load Balancing, Cloud Storage, and Persistent Disks.
• Proficient in Linux administration (RHEL, CentOS, Ubuntu); familiar with Windows Server.
• Strong grasp of cloud security best practices, including IAM, access control, and vulnerability management.
• Skilled in monitoring, performance tuning, and issue resolution.
• Scripting expertise in Bash, Python, and PowerShell for automation and API interactions.
• Experience with automation tools like Terraform, Ansible, Jenkins, and Cloud Build.
• Solid understanding of networking (TCP/IP, DNS, BGP, routing, load balancing).
• Familiar with web protocols (HTTP/HTTPS, REST, SSL/TLS) and web troubleshooting.
• Excellent problem-solving and communication skills, with the ability to work across technical and non-technical teams.

Job Responsibilities:

• Manage and troubleshoot Cloud compute resources, including Compute Engine, Cloud Storage, VPC, Load Balancing, and IAM.
• Perform Linux system administration and develop automation scripts using Bash, Python, and PowerShell; experience with Windows Server is a plus.
• Implement security best practices across cloud infrastructure, focusing on IAM policies, access controls, and vulnerability management.
• Diagnose and resolve performance issues using monitoring/logging tools; troubleshoot network (TCP/IP, DNS, BGP) and web (HTTP/HTTPS, REST, SSL/TLS) issues.
• Utilize tools like Terraform, Ansible, and Jenkins for infrastructure automation and CI/CD pipeline integration.
• Collaborate across teams and communicate technical concepts clearly to both technical and non-technical stakeholders.

What We Offer:

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants