Technical Support Engineer

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as a Technical Support Engineer to help improve and expand our product capabilities. As a member of the team, you'll be responsible for designing and implementing the core services and defining the architecture of the system. We are looking for a highly motivated individual who can thrive in a fast-paced environment and successfully contribute to the team. The ideal candidate will have a can-do attitude, passion for technology, extensive development experience, and will be able to learn quickly.

As Technical Support Engineer, you will:

• To provide direct technical support via the phone, chat and web-based systems to our customers and partners though-out the EMEA Region. 
• Analysis and technical investigation of reported problems with the FortiSOAR product 
• Provide technical solutions including development and enhancements of scripts, connectors, REST API, to address customer issues 
• Problem investigation through analysis of logs, debug tools 
• Reproduction of complex customer environments on lab equipment 
• Follow-up with R&D departments to resolve product issues 
• Manage technical cases, escalate, and control the right expectation until the closure of the cases 
• Creation of technical documentation and bulletins to improve internal and external knowledge base 
• Take initiatives and ownership of the problem to drive for results 
• Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for Technical Support activities

We Are Looking For:

• Fundamental knowledge of SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, DNS and other common protocols. 
• Hands-on Experience with Linux Based Operating system. Certifications like RHCSA, RHCE and CCNA are advantageous. 
• Experience in developing and improving tools to support operations and maintenance projects. 
• Development of projects related to network and security automation. 
• Hands-on experience in scripting language: Python 
• Knowledge of at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack). 
• Hands-on experience using MQ, Redis, RDBMS, and NoSQL databases 
• Experience developing, using and integrating REST API 
• Experience in cybersecurity product development or integration (e.g. playbooks, connectors) 
• Strong troubleshooting and problem-solving skills 
• Effective communication skills 
• Exposure to Fortinet Products is an advantage. 

Educational and Experience Requirements: 

• 2-5 Years of experience 
• Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience 
• Advanced knowledge of English (written and spoken), other languages are an advantage 

Working Conditions:

• This position requires working from the office full-time; remote work is not available

About Our Team:

Our team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By embedding these values into our ethos and culture, we create a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on our customers' needs and satisfaction.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe