Technical Support Engineer

11 hours ago

Pune, Maharashtra, India Dobot Robotics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Provide expert technical support to our channel partners and end users

Your primary tasks will be to support, train and develop our users and partners in
India
. Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:

  • Providing technical support to channel partners;
  • Providing robotic application support and consultations to channel partners and Dobot sales team;
  • Developing/ Translating technical training curriculums and conducting technical training courses for channel partners and technical workshops for end users;
  • Developing partners and users' technical knowledge and competencies in Dobot robots and applications;
  • Preparing/Translating technical documentation;
  • Participating in customer visits;
  • Participating in trade shows and seminars;
  • Developing applications for trade shows and seminars.

Qualifications:

  • Bachelor degree or higher in Engineering related subject;
  • Minimum three years' experience in robotics or automation industry;
  • Experience in designing and integrating robotic applications;
  • Experience in conducting seminars and trainings;
  • Excellent in troubleshooting and diagnosing issues;
  • Excellent computer and interpersonal skills;
  • Proficiency in a high-level programming language such as C++/Java/Python/Lua (a plus)

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