Technical Support Engineer

2 days ago

Pune, Maharashtra, India Aster Technologies Full time

Company Description

Aster Technologies is a leader in delivering innovative water treatment instrumentation and automation solutions. We specialize in providing high-quality instruments tailored to the evolving needs of the water treatment industry. Our product range includes advanced tools for sensing, measuring, and controlling water treatment operations, enabling streamlined processes and reduced manual intervention. With a strong focus on quality, cutting-edge technology, and customized systems, we enhance the reliability and efficiency of water treatment plants. Headquartered in India, Aster Technologies is dedicated to providing comprehensive automation solutions to ensure operational excellence in the water treatment sector.

Role Description

This is a full-time, on-site role for a Customer Support Engineer based in Pune. The role involves providing technical support and troubleshooting assistance to clients to resolve operational challenges in water treatment systems. Responsibilities include maintaining strong communication with customers, executing field services to ensure the optimal performance of equipment, and delivering excellent customer experiences. Additionally, the candidate will address technical queries, guide clients in system usage, and maintain detailed service documentation.

Qualifications

  • Proficiency in Customer Support and effective communication skills
  • Hands-on experience in Troubleshooting and providing Technical Support
  • Ability to deliver responsive and accurate Field Service support
  • Knowledge of water treatment instrumentation and automation systems is a plus
  • Strong organizational and problem-solving skills
  • Ability to work on-site and adapt to dynamic operational needs
  • Diploma or Bachelor's degree in Engineering, Electronics, or a related technical field
  • Relevant experience in the water treatment or industrial automation industry is advantageous

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