Technical Support Engineer

7 days ago


Pune, Maharashtra, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description

Location:- Pune

Job Description:

  • To Respond to customer queries via inbound Calls, Emails, Chat and Web tickets within defined SLAs
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Hands on Knowledge of Office 2010/2013/Office365 to advance level.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Ability to diagnose and troubleshoot basic & Advanced technical issues with help of Knowledge Base articles
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Update users about request status and close request when users are satisfied with solutions
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the Knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups as defined.

Eligibility criteria:

  • • Graduation/Post Graduation Full Time Graduate from computer background
  • Immediate joiners only
  • 24/7 SHIFTS


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