Technical Support Engineer

Job Overview:

We are seeking a skilled Technical Support Engineer to join our team, in the DICOM (Digital Imaging and Communications in Medicine) domain. The ideal candidate will possess expertise in a wide range of technical skills including Windows systems, firewall management, SQL databases, antivirus software, networking, port configuration, and network configuration. As a Technical Support Engineer, you will be responsible for providing technical assistance to customers, resolving issues related to DICOM

applications, Network related issue and ensuring the smooth operation of our software solutions.

Job Location:
Remote

Key Responsibilities:

• Provide technical support to customers via phone, email, and remote assistance channels.
• Troubleshoot and resolve technical issues related to software and network, Firewall, Antivirus and other network and software related issues.
• Perform software installations, configurations, and upgrades for solutions.
• Collaborate with cross-functional teams including developers, QA engineers, and system administrators to diagnose and resolve complex technical problems.
• Document and track customer reported issues using ticketing systems and follow up until resolution.
• Conduct product training sessions for customers and internal teams as needed.
• Stay updated with the latest trends and advancements in technology standards, networking protocols, and security best practices.
• Configure and maintain Windows-based systems, ensuring optimal performance and security.
• Manage firewall rules and configurations to ensure secure network communication for applications.
• Monitor and troubleshoot SQL databases, performing backups, optimizations, and data integrity checks.
• Configure and troubleshoot antivirus software to protect systems from malware and security threats.
• Perform network configuration tasks including IP addressing, subnetting, VLAN setup, and routing protocols.
• Configure and troubleshoot port settings to ensure proper communication between devices and systems.
• Adhere to company policies, procedures, and service level agreements (SLAs) in all interactions with customers.
• Candidates with DICOM applications, PACS, HL7, and medical imaging devices knowledge will be given preference.

Required Skills and Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Proven experience 2-3 years as a Technical Support Engineer or similar role.
• Candidates with healthcare industry, and DICOM domain knowledge will be given preference.
• Strong understanding of network standards and protocols.
• Proficiency in Windows operating systems and server environments.
• Experience with firewall configurations and network security principles. 6. Knowledge of SQL databases and query languages (e.g., SQL Server, MySQL). 7. Familiarity with antivirus software and malware protection techniques. 8. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and OSI model.
• Experience with port configuration, network segmentation, and VLAN setup.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively within a team.
• Certifications such as DICOM, CompTIA Network+, MCSA: Windows Server, or CCNA are a plus.

This job description outlines the primary responsibilities, skills, and qualifications required

for the Technical Support Engineer role in the DICOM domain. Candidates who meet these

criteria and possess a strong technical background with or without expertise in DICOM but

related technologies are encouraged to apply.

Company Location:
Baner, Pune

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