Technical Support Engineer

6 hours ago

Pune, Maharashtra, India Greenovative Energy Full time ₹ 12,00,000 - ₹ 24,00,000 per year

This is a full-time, on-site role for a Technical Support Engineer specializing in Industrial Automation, based in Pune. In this role, you will be responsible for providing technical support to customers, diagnosing and resolving technical issues, troubleshooting industrial automation systems, and ensuring client satisfaction.

Key Skills: -


• Excellent problem solving & troubleshooting skills


• Excellent Communication, interpersonal & mail drafting skills.


• Knowledge of electrical & electronics system is must


• Knowledge Network protocol like TCP, Ethernet, is must.


• Knowledge of serial communication protocol like RS-485, Modbus is must


• Excellent hands on Microsoft excel is mandatory.


• Good to have knowledge of industrial automation.


• Knowledge of IOT systems will be added advantage

Qualifications

  • Strong expertise in Technical Support and Troubleshooting for industrial automation systems
  • Proficiency in Customer Support and Customer Service to address client inquiries and ensure satisfaction
  • Excellent Analytical Skills to identify and resolve complex technical issues
  • Effective interpersonal and communication skills to work collaboratively with teams and clients
  • Proficiency in diagnosing and resolving hardware and software-related challenges
  • Bachelor's degree in Electrical, Electronics, or related engineering discipline preferred
  • Familiarity with automation platforms and protocols is a plus
  • Relevant certifications in industrial automation or technical support are advantageous
  • Ability to thrive in a fast-paced and collaborative environment

Responsibilities: -


• Apply electronic and electrical engineering expertise and knowledge to provide highest level technical support to customers for our products and solution (industry 4.0)


• Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction


• First point of contact for all existing and new customers for all their product related queries & issues


• Identifying and provide remote support for hardware and software solutions and Troubleshooting technical issues via e- mail, phone and remote access


• Ability to priorities the issue as per internal guidelines/SOP/gravity of issues.


• Speaking to customers to quickly get to the root of their problem.


• Providing excellent customer service support to customers during every single interaction.


• Ability to handle product/software installations remotely and help on site teams to setup & troubleshoot various communication network topologies on site.


• Configuring hardware and software on customers servers as per sop's defined


• Design and create data analytic reports using Microsoft excel


• Create documentation of support activities, update the SOPs of new processes, new solutions etc.


• Proactive approach for scheduled activities, feedbacks, follow-ups etc.


• To provide system trainings to customer to facilitate them for optimum usage of system.


• Submit suggestions for product improvement, when needed. File defect reports and verify fixes


• Adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements

  • Technical Support Engineer

    2 days ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India CludoBits IT Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionCludoBits IT Solutions Pvt Ltd is a leading technology solutions provider, delivering innovative and cost-effective solutions to clients. As an esteemed OEM business partner with industry titans such as IBM, Dell, HP, Lenovo, and Cisco, we specialize in IT Infrastructure, Networking, and System Integration. Our state-of-the-art IT...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Synopsys Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...

  • Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India Dobot Robotics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide expert technical support to our channel partners and end usersYour primary tasks will be to support, train and develop our users and partners inIndia. Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following...

  • Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India Avalara APAC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Power Bridge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service...

  • Technical Support Engineering

    6 days ago

    Pune, Maharashtra, India Microsoft Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Technical Support Engineering - Entry LevelPune, Maharashtra, IndiaDate postedOct 28, 2025Job number1903556Work siteFully on-siteTravelNoneRole typeIndividual ContributorProfessionTechnical SupportDisciplineTechnical Support EngineeringEmployment typeFull-TimeOverviewJob Location: Pune, Maharashtra, IndiaContract Type: Full-Time EmployeeWith over 17,000...

  • Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India Avalara Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Pune, IndiaCompliance and Customer Operations16265What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly,...

  • Technical Support Engineer

    2 days ago

    Pune, Maharashtra, India Indio Networks Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: Technical Support Specialist (Networking & Wi-Fi)Location: Baner, PuneCompany: Indio Networks Pvt LtdImmedidate JoinerAbout Indio NetworksAt Indio Networks Pvt Ltd, we design and manufacture world-class Wi-Fi networking products such as Access Points, Switches, and Routers. Our mission is to provide innovative and resilient networking solutions to...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India SpanIDEA Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Description:Seeking a proactive Technical Support Engineer to resolve client issues, manage service tickets, and escalate unresolved queries.Strong communication and customer-facing abilities are essential.