Technical Support Engineer

2 days ago

Pune, Maharashtra, India Cequence Security Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Description
Product Support Engineer
Cequence Security?– India - Pune
Cequence Security builds products to protect the world's web applications and APIs from threats. Our platform prevents online fraud, business logic attacks, exploits, and sensitive data exposure for global enterprise customers in the finance, banking, retail, social media, travel and hospitality industries, and more.

Cequence Security is the only solution that unifies runtime API visibility, security risk monitoring, and patented behavioral fingerprint-based threat prevention to consistently detect and prevent ever-evolving online attacks. The platform requires no application integration and can be deployed very quickly as a SaaS solution, in both the data center and the cloud.

While attacks cost enterprises millions of dollars in fraud, loss of revenue, brand damage, and so much more, Cequence's differentiated approach to application security provides verified results trusted globally.

If you are committed to global security, aspire to collaborate with a dedicated and driven team, and seek to contribute to the advancement of a thriving organization, we want to hear from you.

Product Support Engineer
As a Product Support Engineer, you will manage critical customer issues, provide regular communication on tickets, deliver new product training, write knowledge base articles, and participate in weekend on-call support. Additionally, you will be deeply involved in defining and building the foundation for the Customer Success organization at Cequence.

Responsibilities

  • Provide customer facing technical support to our largest accounts in a fast-paced work environment.
  • Become a technical expert on Cequence Security solutions.
  • Help our customers and partners with deploying Cequence products, on-boarding, and training.
  • Manage critical escalations.
  • Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.
  • Help develop best practices, white papers, threat analysis, competitive analysis, and feature enhancements.
  • Work closely with product management, engineering, marketing, and partners to improve the product and build customer satisfaction.

Required Skills And Experience

  • 5 years of experience working with Cloud service providers like AWS, Azure, and GCP.
  • Experience with containerization technologies, like Docker and Kubernetes.
  • Experience with AWS including EC2, EKS, Route53, VPC, or the Azure or GCP equivalents.
  • Experience with scripting languages, like Python and shell-scripting.
  • Experience with data formats like XML, YAML, and JSON.
  • Experience with Linux-based servers.
  • Experience with server and configuration provisioning (Ansible, Terraform, Puppet) and source code management tools (Git, Subversion).
  • Experience with web services (nginx/Apache), data pipelining (Kafka, SQS), and data storage (SQL, Elasticsearch) technologies.
  • Prior working experience with L2-L7 networking including experience with security (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.).
  • Expert troubleshooting and reasoning skills in all the above technologies.
  • Excellent written & oral communication skills with strong interpersonal, organizational and presentation skills.
  • Proven experience working on critical/complex system down issue and escalations.

Education
Bachelor's degree in computer science or related technical field or equivalent work experience.

Job Type: Full-time

Benefits
Health insurance

Paid time off

Schedule
Monday to Friday

On call

Education
Bachelor's (Preferred)

  • Software Support Engineer

    2 weeks ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Aster Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAster Technologies is committed to delivering high-quality instruments and innovative solutions tailored to meet the evolving needs of the water treatment industry. We believe in quality, prompt service, and cutting-edge technology to help you automate and streamline your water treatment processes. We offer customized automation solutions...

  • Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India DeepTek Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Overview:We are seeking a skilled Technical Support Engineer to join our team, in the DICOM (Digital Imaging and Communications in Medicine) domain. The ideal candidate will possess expertise in a wide range of technical skills including Windows systems, firewall management, SQL databases, antivirus software, networking, port configuration, and network...

  • Technical Support Engineer

    6 days ago

    Pune, Maharashtra, India BEE Incorporations Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionBEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...

  • Technical Support Delivery Analyst

    8 hours ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our...

  • Technical Support Engineer

    2 days ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoYou will report to the Manager, Technical Support. You will work from the Pune office full fledged.The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support...

  • It Technical Support Engineer

    6 days ago

    Pune, Maharashtra, India Tata Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We at TATA Technologies looking for an experienced candidate for Technical IT Support for Pune location. Please check the below JD FYIJob Title: Technical IT SupportTotal Exp: 3-5 YearsLocation: PuneNotice Period: Immediate-30 DaysJob Summary:The VIP Support Technical Engineer is responsible for providing high-level technical support to the...

  • Technical Sales Support Engineer

    3 hours ago

    Pune, Maharashtra, India SAMS ADVANCED CLIMATIC TECHNOLOGIES PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSAMS ADVANCED CLIMATIC TECHNOLOGIES PVT. LTD. (SAMSACT) is a leading organization in environmental testing since 1999. We provide sales and service support to manufacturers in the semiconductor, electronic, automobile, and solar panel industries across India. With offices in Hyderabad, Delhi, Pune, Chennai, Ahmedabad, and Bangalore, we...

  • Technical Support Engineer

    7 days ago

    Pune, Maharashtra, India Capgemini Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description - Grade Specific Tech Support EngineerLocation :- Pune/MumbaiExperience :- 4 to 6 YearsChoosing Capgemini Engineering means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. Join us in helping leading organizations unlock the value of...