Technical Support Engineer

2 days ago

Pune, Maharashtra, India Power Bridge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service skills.

Responsibilities:
- Providing on-site technical support and troubleshooting for systems and networks

  • Identifying and resolving system issues, diagnosing standard software issues, and reporting hardware issues to OEM/Vendors

  • Handling troubleshooting, installation, re-installation, and configuration of systems, printers, and scanners

  • Configuring desktop and laptop according to standardization policies

  • Installing and configuring in-scope client software/applications

  • Coordinating with vendors for access control and technical support

  • Troubleshooting and configuring e-mail clients

  • Supporting local area network issues (LAN) and DHCP client

  • Installing antivirus software and ensuring virus definition auto updates

  • Installing approved patches onto desktops/laptops

  • Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers

  • Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues

  • Logging and coordinating escalated calls with vendors and tracking them until resolution

  • Assisting with maintenance for non-technical failures of AV components

  • Managing voice lines and coordinating with EPABX vendor for technical issues

  • Providing hands-on support for network-related issues at different sites and coordinating with GOC team for network-related issues

  • Publishing and sharing monthly service reports

  • Engaging in support and understanding of new tools and technologies related to endpoint management

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role in the field

  • Hands-on experience with Windows/Linux/Mac OS environments for at least 2 years

  • Working knowledge of office automation products and computer peripherals such as printers and scanners

  • Familiarity with network security practices and anti-virus programs

  • Ability to perform remote troubleshooting and provide clear instructions

  • Customer-oriented attitude

  • BSc in Computer Science or relevant field

  • Must have a two-wheeler and driving license for field calls.

Benefits

  • Health insurance coverage for employees and their families

  • Long-term benefit savings plan with employer matching contributions

  • Opportunities for professional development and advancement within the organization

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