Technical Support Engineer

5 days ago

Pune, Maharashtra, India Finexus Subinida Full time ₹ 4,50,000 - ₹ 9,00,000 per year

Job Description: Technical Support Engineer

Role Summary

We are seeking a Technical Support Engineer to provide L2/L3 support for our AI-driven Loan Origination and Servicing Platform, which integrates conversational AI agents, Plaid, Document AI, and core banking APIs.

This role requires hands-on debugging skills in the MERN stack (MongoDB, Express, React, ) along with a working understanding of AI agent workflows and loan origination processes (intake = underwriting = offer = servicing).

Key Responsibilities

Platform Support & Troubleshooting

  • Serve as the first line of escalation for production issues in AI agentdriven loan origination and servicing flows.
  • Debug API calls, frontend errors, and backend logs in MERN-based microservices.
  • Trace data flow across React UI, backend, and database (MongoDB/Postgres).
  • Analyse and resolve integration issues with third-party services (Plaid, DocuSign, Document AI, CRM, QuickBooks).

AI Agent & Workflow Support

  • Monitor and support conversational AI agents (Google ADK / LangGraph / Vertex AI).
  • Validate intent detection, conversation context, and state transitions in agent workflows.
  • Assist in training and fine-tuning prompts or rules to improve AI performance.
  • Collaborate with the AI engineering team to identify mis-routed or failed agent actions.

Operational Monitoring

  • Review weekly dashboard logs (loan application success rates, failed API calls, stuck applications).
  • Create automated alerts for loan status delays, underwriting bottlenecks, or data mismatches.
  • Generate reports highlighting recurring issues and recommend preventive measures.

Collaboration

  • Work with development teams to reproduce and isolate bugs.
  • Partner with product managers and AI trainers to ensure fast recovery of workflows.
  • Communicate fixes and known issues to internal and external stakeholders clearly.

Required Skills & Qualifications

  • Bachelors degree in Computer Science, Engineering, or equivalent experience.
  • 2 to 5 years of hands-on experience in technical support / product support / DevOps / full-stack debugging.
  • Strong in JavaScript/TypeScript, , Express, React, MongoDB, and REST APIs.
  • Experience with Postman, Docker, and Cloud (GCP/AWS) environments.
  • Familiarity with AI agent frameworks (LangChain, LangGraph, Google ADK, or OpenAI functions).
  • Knowledge of loan origination / banking / fintech domain preferred.
  • Excellent problem-solving and communication skills.

Good-to-Have

  • Understanding of prompt engineering or LLM-based workflow orchestration.
  • Experience with QuickBooks, Plaid, DocuSign, or Document AI integrations.
  • Familiarity with error monitoring tools (Sentry, Datadog, Cloud Logging).
  • Knowledge of CI/CD pipelines and GitHub Actions for build & deployment debugging.

Performance Metrics

  • Issue resolution time (SLA compliance)
  • Number of first-time resolutions without escalation
  • Reduction in repetitive support tickets
  • Quality of documentation and knowledge-base contributions

  • Software Support Engineer

    2 weeks ago

    Pune, Maharashtra, India workday technical consultant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Your work days are brighter here. Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Talent Bee Consulting Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Ideal Candidate2-4 years in Technical Support in Industrial Automation / SPM industryGood communication skills Organisation A well established industrial automation company Role We are seeking a highly motivated and skilled Technical Support Engineer to join our client, a leading Industrial Automation company. The successful candidate will play a crucial...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Avalara Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

  • Technical Support Engineer

    3 days ago

    Pune, Maharashtra, India Synopsys Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India DeepTek Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Overview:We are seeking a skilled Technical Support Engineer to join our team, in the DICOM (Digital Imaging and Communications in Medicine) domain. The ideal candidate will possess expertise in a wide range of technical skills including Windows systems, firewall management, SQL databases, antivirus software, networking, port configuration, and network...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Fortinet Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Fortinet Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionJoin Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the...

  • Technical Support Engineer

    3 days ago

    Pune, Maharashtra, India Power Bridge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India BEE Incorporations Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionBEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionLocation:- PuneJob Description:To Respond to customer queries via inbound Calls, Emails, Chat and Web tickets within defined SLAsLogging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.Hands on Knowledge of Office 2010/2013/Office365 to advance level.Proven work...