Technical Support Engineer

7 days ago

Pune, Maharashtra, India NICE Full time ₹ 4,00,000 - ₹ 8,00,000 per year

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

We are looking for an enthusiastic and detail-oriented Advanced Technical Support Engineer to provide top-tier support for innovative cloud-based solutions. This role is ideal for early-career professionals who are passionate about learning and resolving complex issues while working closely with senior engineers and cross-functional teams.

How will you make an impact?  

- Analyze and resolve technical support cases raised by customers and internal teams.

- Use diagnostic tools and logs to identify root causes of issues.

- Collaborate with peers and senior engineers to develop documentation, scripts, and troubleshooting guides.

- Escalate complex or critical issues following defined procedures.

- Contribute to internal knowledge base and support documentation.

- Participate in training to enhance cloud support and technical troubleshooting capabilities.

Have you got what it takes?  

- 1–3 years of experience in technical or cloud support.

- Basic understanding of SQL and log analysis.

- Exposure to scripting (e.g., PowerShell, Bash).

- Familiarity with REST/SOAP APIs and their usage.

- Good communication and analytical skills.

- Eagerness to learn and adapt to evolving cloud technologies.

 You will have an advantage if you also have: 

Scripting knowledge in Shell, PowerShell, or Python. Understanding of containerization (Docker) and orchestration (Kubernetes). ITIL Foundation certification or working knowledge of ITIL processes. Exposure to CI/CD pipelines and DevOps practices. 

What's in it for you?  

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr  

Enjoy NiCE-FLEX   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 8770
Reporting into: Technical Manager /Director of Engineering  
Role Type: Individual Contributor  

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Synopsys Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We Are:At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the...

  • Technical Support Engineer

    3 days ago

    Pune, Maharashtra, India Dobot Robotics Full time

    Provide expert technical support to our channel partners and end usersYour primary tasks will be to support, train and develop our users and partners inIndia. Technical support will be handled through either email, telephone or on site at our users' premises. You will be travelling approximately 90 days a year. Your role will include the following...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Power Bridge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are currently seeking a Technical Support Engineer - Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting, installation and configuration, network support, printer configuration, antivirus management, access control, and exceptional customer service...

  • Technical Support Engineering

    3 days ago

    Pune, Maharashtra, India Microsoft Full time

    Technical Support Engineering - Entry LevelPune, Maharashtra, IndiaDate postedOct 28, 2025Job number1903556Work siteFully on-siteTravelNoneRole typeIndividual ContributorProfessionTechnical SupportDisciplineTechnical Support EngineeringEmployment typeFull-TimeOverviewJob Location: Pune, Maharashtra, IndiaContract Type: Full-Time EmployeeWith over 17,000...

  • Technical Support Engineer

    5 days ago

    Pune, Maharashtra, India SpanIDEA Full time

    Description:Seeking a proactive Technical Support Engineer to resolve client issues, manage service tickets, and escalate unresolved queries.Strong communication and customer-facing abilities are essential.

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Power Bridge Systems Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About UsPower Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.Our Passionate teams...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Finexus Subinida Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Job Description: Technical Support Engineer Role SummaryWe are seeking a Technical Support Engineer to provide L2/L3 support for our AI-driven Loan Origination and Servicing Platform, which integrates conversational AI agents, Plaid, Document AI, and core banking APIs.This role requires hands-on debugging skills in the MERN stack (MongoDB, Express, React, )...

  • Technical Support Engineer

    3 days ago

    Pune, Maharashtra, India Fairtility Full time

    We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.ResponsibilitiesProvide Tier 1/2 technical support during night shifts.Investigate issues using Kibana or similar logging tools to...

  • Technical Support Engineering

    2 weeks ago

    Pune, Maharashtra, India Microsoft Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    OverviewJob Location:Pune, Maharashtra, India Contract Type: Full-Time Employee.With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and...

  • Technical Support Engineering

    5 days ago

    Pune, Maharashtra, India Microsoft Full time

    Job Location: Pune, Maharashtra, IndiaContract Type: Full-Time EmployeeWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture....