Technical Support Engineer

Description:

GlobalLogic seeking a Product Support Engineer - Compute to join our dynamic support team. In this role, you will provide advanced technical assistance to customers and internal stakeholders, focusing on compute services and related infrastructure. You'll leverage your deep technical expertise in compute, networking, and system administration to troubleshoot complex issues, drive root cause analysis, and ensure high-quality customer experiences.

Requirements:

• 2+ years of experience in technical support, cloud operations, or system administration roles.
• Strong understanding of virtualization, operating systems, performance tuning, and compute resource management.
• Hands-on experience with Compute Engine, IAM, VPC networking, firewalls, load balancing, and storage services.
• Proficiency in Linux administration (RHEL, CentOS, Ubuntu). Windows Server experience is a plus.
• Familiarity with cloud security principles, IAM, and data protection best practices.
• Strong grasp of TCP/IP, DNS, routing, load balancing, and troubleshooting network connectivity issues.
• Proficiency in scripting languages and automation tools for deployment, monitoring, and support tasks.
• Understanding of HTTP/HTTPS, REST APIs, and SSL/TLS for troubleshooting web-related issues.
• Excellent problem-solving, analytical, and communication skills with a strong customer focus.
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately

Job Responsibilities:

• Provide technical support for Compute services (Compute Engine, IAM, Networking, Storage, and related components).
• Troubleshoot and resolve complex issues related to virtualization, performance, networking, and system administration.
• Analyze logs, performance metrics, and system configurations to identify and resolve compute and networking issues.
• Collaborate with internal teams, including engineering and product management, to escalate and resolve product-related issues.
• Implement and guide customers on security best practices for compute environments, including IAM, access control, and vulnerability
• management.
• Automate repetitive tasks and improve operational efficiency through scripting (Bash, Python, PowerShell) and automation tools (Terraform, Ansible, Jenkins, Cloud Build).
• Monitor systems using observability and logging tools to proactively detect and address performance or reliability issues.
• Maintain documentation of troubleshooting steps, knowledge base articles, and best practices.
• Communicate effectively with technical and non-technical stakeholders to ensure timely and clear updates on issue resolution.

What We Offer:

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants