sr. support engineer

2 days ago


Nagpur, Maharashtra, India HCLTech Full time ₹ 4,50,000 - ₹ 9,00,000 per year

The Senior Support Engineer plays a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and high-quality manner. This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement.

(1.) Key Responsibilities

1. Troubleshoot And Resolve Client Tickets Through Detailed Analysis And Application Of Product Support Techniques, Ensuring Adherence To Defined Service Level Agreements.

  1. Develop And Deliver Training Programs For New Team Members To Enhance Their Skills In Product Support And Operational Processes.

  2. Facilitate Knowledge Transition Sessions During Project Enhancements, Ensuring Smooth Handover Of Information And Practices To Support Teams.

  3. Document And Maintain Comprehensive Records Of Support Processes, Troubleshooting Methods, And Issue Resolution Procedures To Ensure Consistency And Knowledge Retention.

  4. Stay Updated On Emerging Technologies And Product Developments Related To Support Operations To Enhance Service Delivery And Problem-Solving Capabilities.Skill Requirements

  5. Strong Understanding Of Product Support Processes And Methodologies At L1, L2, And L3 Levels.

  6. Familiarity With Ticketing Systems And Support Tools.

  7. Basic Knowledge Of It Operations And Infrastructure.

  8. Excellent Communication And Interpersonal Skills For Effective Customer Interaction And Team Collaboration.Certification

  9. Itil Foundation Certification Is Recommended But Not Mandatory.

  10. Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role.

No. of Positions

1

Skill (Primary)

Technical Skills (ERS)-Other Technical Skills-Product Support (L1-L2-L3)

Auto req ID

1618880BR

Skill Level 3 (Secondary Skill 1)

Functional Skills (ERS)-Other Functional Skills-IT Operations

Skill Level 3 (Secondary Skill 2)

Technical Skills (APPS)-Programming Languages-Unix

Skill Level 3 (Secondary Skill 3)

Technical Skills (APPS)-Databases-RDBMS-Oracle


  • Sr. Executive Sales

    1 week ago


    Nagpur, Maharashtra, India 93f330e2-439d-45c9-9d5a-b7312b1a936e Full time ₹ 47,500 - ₹ 6,00,000 per year

    Job Title: Sr. Sales ExecutiveLocation: NagpurExperience: 3 – 7 YearsQualification: GraduateIndustry: Architectural Hardware - Product SalesRole OverviewWe are looking for a motivated Sr. Sales Executive who can manage market visits, maintain dealer relationships, and support order generation in the Nagpur region.Key ResponsibilitiesVisit dealers and...

  • Sr. It HR Manager

    1 week ago


    Nagpur, Maharashtra, India ALL In One Consultancy Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The Sr. HR Manager will oversee and manage all human resources functions, focusing on strategic initiatives and operational efficiency to support the company's IT-focused growth. Required Candidate profileTalent Acquisition: Manage the entire recruitment lifecycle, including sourcing candidates, screening resumes, scheduling interviews, and various job...


  • Nagpur, Maharashtra, India a702cf2e-22db-4d85-aa19-e7aadbc7d3b8 Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionSL SALES AND SOLUTION is a company located in Keshav Imperial, Karnewar Marg, Sitabuldi, Nagpur, Maharashtra, India. The company is dedicated to offering high-quality solutions and services, fostering a customer-focused environment. With a strong presence in the region, SL SALES AND SOLUTION is committed to building innovative solutions...

  • IT Support Engineer

    2 weeks ago


    Nagpur, Maharashtra, India Rpr Data Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a skilled and proactive IT Support Engineer with 4 years of hands-on experience in networking, FTP management, and IT infrastructure support. The ideal candidate will be responsible for maintaining smooth IT operations, troubleshooting technical issues, and ensuring secure and efficient data transfer processes across the...

  • Sr. Manager

    1 week ago


    Nagpur, Maharashtra, India Lookingforvacancy Full time ₹ 5,00,000 - ₹ 20,00,000 per year

    Position:Sr. Manager - Operations & Sales (European Universities)Location: InidaSalary:NegotiableRequired skills and experiences12+ years of experience in Operations and Sales, preferably in the education, edtech, or services industry.Minimum 5 years of experience in team management and stakeholder engagement.Excellent interpersonal, communication, and...


  • Nagpur, Maharashtra, India Globallogic Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Description: GlobalLogic seeking a Product Support Engineer - Compute to join our dynamic support team. In this role, you will provide advanced technical assistance to customers and internal stakeholders, focusing on compute services and related infrastructure. You'll leverage your deep technical expertise in compute, networking, and system administration...


  • Nagpur, Maharashtra, India Infitech Human Resources Service Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    FULL JOB DESCRIPTIONJob Summary:We are looking for a proactive and technically skilled Desktop Support Engineer to provide day-to-day technical support and maintenance for desktops, laptops, and IT peripherals. The ideal candidate should have hands-on experience troubleshooting hardware and software issues, setting up systems, and providing on-site IT...

  • Sr. Manager

    6 days ago


    Nagpur, Maharashtra, India KC Overseas Education Full time ₹ 15,00,000 - ₹ 45,00,000 per year

    Looking for a Workplace That Inspires You? Welcome to KC OverseasAt KC Overseas Education, we don't just provide jobs—we create opportunities for innovation, growth, and impact. As a thriving Multinational EdTech company with 11 global locations, we have a strong foothold across South Asia, South-East Asia, and Africa, and we're rapidly expanding...


  • Nagpur, Maharashtra, India -4b35-43dc-bccf-93fa456bf901 Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Responsible for assisting in the procurement of technical materials, equipment, and services by evaluating suppliers, comparing technical specifications, and ensuring timely delivery to support project and operational needs.Key Responsibilities:Assist in sourcing and evaluating vendors for technical items and services.Review technical specifications,...


  • Nagpur, Maharashtra, India The Lead Market Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:Provide first-level technical support and troubleshooting for IT-related issues.Manage and resolve service requests and incidents efficiently.Assist in the administration and support of Microsoft services and applications.Support networking issues and cloud-based services.Collaborate with other IT teams to ensure seamless resolution of...