L2- Technical Support Engineer

10 hours ago


Nagpur, Maharashtra, India The Lead Market Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Overview: We are looking for a highly skilled IT Support Engineer with a strong background in managing complex infrastructure environments. The ideal candidate should have hands-on experience with Managed Service Providers (MSPs), server management, Group Policy creation and optimization, virtualization technologies, and advanced desktop infrastructure.

Job Title : IT Support Engineer

+ Job Description:

  • Hands on knowledge and experience working on Windows OS (Client OS and Server OS)
  • Hands on knowledge and experience on Active Directory, Azure Administration, O365
  • administration.
  • Basic knowledge of the OSI model, switching and internet routing technologies
  • Basic understanding of network concepts, cloud & virtualization tools.
  • Understanding of IT infrastructure and Security.
  • Ability to assess faults, prioritize, respond and escalate accordingly.
  • Clear communicator (both written and verbal).
  • Provided technical support for operational administration, Directory Services, servers and
  • TCP/IP networks.
  • Ensuring correct comprehension, response time and resolution of issues/requests/emails.
  • Proficient and knowledgeable and knows how to properly troubleshoot various problems

Required Skills:

  • Proven L2/L3 level support experience in IT Infrastructure.
  • Hands-on experience working with MSPs and handling multi-client setups.
  • Strong understanding of Group Policy, Active Directory, DNS, and DHCP.
  • Proficiency in VMware, Hyper-V, Horizon View, and virtualization concepts.
  • Experience with Veeam Backup & Replication.
  • Deep knowledge of Remote Desktop Services and Thin Client configurations.
  • Excellent problem-solving, communication, and documentation skills.
  • Relevant certifications (e.g., Microsoft, VMware, Veeam) are an added advantage.


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