Adoption Engineer
3 days ago
Job Description
Are you passionate about Microsoft 365 and empowering users to get the most out of cloud technology? We are looking for a Microsoft 365 Adoption Engineer to drive adoption, optimize usage, and enable secure collaboration across Microsoft 365 platforms.
Key Responsibilities:
Lead Microsoft 365 adoption initiatives and guide users through deployment, onboarding, and feature utilization
Administer Exchange Online, Teams, OneDrive, and SharePoint in cloud and hybrid environments
Conduct end-user training, workshops, and awareness campaigns
Manage user lifecycle operations using M365 Admin Center and PowerShell
Implement and maintain security & compliance policies (Microsoft Purview, Defender, Conditional Access)
Develop automation scripts to streamline administrative and reporting tasks
Analyze adoption metrics, identify gaps, and propose improvement plans
Support L2/L3 incident resolution for Microsoft 365 services
Maintain process documentation, FAQs, and user guides
Required Skills & Expertise:
- Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
- Azure Active Directory, MFA, Conditional Access, SSO
- Microsoft 365 Security & Compliance (Purview, DLP, eDiscovery, Defender for M365)
- PowerShell scripting and automation
- Email security tools (Proofpoint, Trend Micro, or equivalent)
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Excellent communication & client-facing skills
- ITSM tools experience (ServiceNow, Jira)
Preferred Certifications:
- Microsoft 365 Administrator (MS-102)
- Teams Administrator Associate (MS-700)
- Information Protection Administrator (SC-400)
- Azure Security Engineer Associate (AZ-500)
- AWS Cloud Practitioner (optional)
Education:
- Bachelor's Degree in BCA, B.Tech, or equivalent
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