IT Support

2 days ago

Nagpur, Maharashtra, India Artefact Projects Limited Full time

Key Responsibilities:

  • Network Management:

Manage the company's network infrastructure and perform regular upgrades and maintenance of all network hardware as required.

  • Technical Support:

Diagnose and resolve technical issues on priority, including desktops, laptops, printers, and network equipment.

  • Printer & Scanner Management:

Possess strong knowledge of network printers and network scanners, including setup, troubleshooting, and configuration.

  • Network Devices Expertise:

Good knowledge of networking devices such as switches, Wi-Fi modems, VLAN, port security, inter-VLAN, VLAN trunking, and DHCP configuration.

  • Windows Server Management:

Strong understanding of Windows Server roles including ADDS, Group Policy, DHCP, DNS, FTP, file sharing, data permissions, and network sharing.

  • Linux Skills:

Ability to resolve Linux-related issues, install and upgrade Linux servers, and deploy new servers on fresh machines.

  • CCTV & Surveillance Systems:

Experience with NVR/DVR systems and ability to troubleshoot and resolve technical issues.

  • Asset Management:

Maintain hardware inventory and ensure proper asset tagging for all IT equipment.

  • Firewall Administration:

Manage and troubleshoot firewall issues, including creating allow/deny rules for users, groups, and web portals.

  • Application Support:

Provide technical assistance for software platforms including CRM, Keka, Lawrbit, CompuOffice and Tally.

Qualifications:

  • Bachelor's degree / diploma in IT, Computer Science, or related field.
  • 2–5 years of experience in IT Support / System Administration / Networking.
  • Strong knowledge of Windows Server (ADDS, DHCP, DNS, Group Policy).
  • Basic Linux administration experience (installation, troubleshooting, upgrades).
  • Hands-on experience in desktop, laptop, printer & scanner troubleshooting.
  • Good understanding of networking: switches, VLAN, DHCP, Wi-Fi, TCP/IP.
  • Experience in firewall configuration and access rule management.
  • Knowledge of CCTV surveillance systems (NVR/DVR).
  • Experience supporting applications such as CRM / Keka / Tally / CompuOffice (preferred).
  • Strong communication, documentation, and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

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