Technical Support Engineer

4 weeks ago

Pune, India Hiresquad Full time

Job Description Hiresquad Resources is urgently looking for Technical Support Engineers for a leading MNC in Pune. We're seeking individuals with strong technical knowledge in hardware, networking, and Microsoft technologies, comfortable with a 24x7 rotational shift environment. This is a fantastic opportunity for both freshers and those with up to 1 year of tech support experience, especially with an International BPO background. Roles and Responsibilities - Provide technical support to customers via phone, email, or chat for server and cloud-related issues. - Troubleshoot hardware and software problems using various tools, including TSE Process, Network Troubleshooting, and Network Support. - Operate on a callback model for EPS (Server support), where cases are created for customers, and engineers provide direct troubleshooting assistance. - Perform troubleshooting on Windows Server (2003, 2008, 2008 R2), SCCM, SCMON, Windows OS (XP, Vista, Win7, Win10, Win11), Exchange 2007, IIS, and ISA. Desired Candidate Profile - Strong Technical Knowledge: Must have strong technical knowledge of BIOS, POST, Hardware Components, and O365. - Networking Proficiency: Proficiency in networking concepts, including troubleshooting techniques. - Problem-Solving: Strong problem-solving and logical thinking skills. - System Knowledge: Understanding of Active Directory, DNS, DHCP, System Setup, System Performance, Domain Environment, Boot Process (Backup Process, Types Of Backup), Hyper-V Type 1 & Type 2, Storage, and Server Support. - Microsoft OS Platforms: Experience or knowledge on Microsoft OS Platforms. - Adaptability: Ability to work effectively in a fast-paced environment with multiple priorities. - Shift Flexibility: Comfortable working in 24x7 shifts. Requirements - Education: Graduate / Undergraduate (any stream). - Communication: Excellent communication skills in English (both verbal and written). - Technical Basics: Basic understanding of technical concepts (networking, OS, hardware/software). - BPO Experience:1 year of tech support experience with an International BPO is mandatory. - Availability: Willingness to work in rotational shifts and on rotational offs. Perks and Benefits - Opportunity to work with a Top Most MNC. - Excellent client incentives. - Cab facility. - Opportunity to work in a fast-paced, international work environment. - Excellent career growth and upskilling opportunities. Interested in Joining Note: A notice period of more than a week will absolutely not work, as we are looking only for immediate joiners. Please apply accordingly. Call HR Ankita at +91 8840819455 or email your resume to [Confidential Information]. Please share this opportunity with friends who are actively looking for jobs

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