Senior Business Development Manager

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a highly motivated and energetic Business Development Representative to join our dynamic sales team. In this role, you will be the first point of contact for prospective Freshworks customers, responsible for generating interest, qualifying potential clients, and building a robust sales pipeline. You will manage a high volume of daily outbound interactions and collaborate with our sales and marketing teams to deliver on regional revenue targets. This is an exciting opportunity for a fast-learner who is passionate about sales and wants to become an expert in the CRM and customer service software space.

Roles & Responsibilities

Prospecting & Pipeline Management

• Manage a large volume of daily outbound interactions with prospective customers via phone, email, and other digital channels.
• Develop and manage your lead pipeline by assessing, prioritizing, and moving a large number of prospective clients simultaneously.
• Raise interest levels, educate prospects on our solutions, and qualify them for our sales teams.
• Define and execute strategic plans to meet and exceed your individual and team-based goals.

Collaboration & Strategy

• Engage with senior managers across our Marketing, Sales, and Operations teams to help design and execute effective outreach campaigns.
• Utilize internal resources effectively, including marketing content, pre-sales support, and Account Executives, to meet your objectives.
• Act as a brand advocate for Freshworks and become an expert in our customer service and CRM solutions.

Reporting & Process Improvement

• Provide regular, accurate reporting of your lead pipeline status and contribute to forecasting exercises.
• Actively contribute to the continuous improvement of our internal sales processes and external customer engagement strategies.

Qualifications

• 4-7 years of business development experience
• A Bachelor's or Master's degree.
• Excellent written and verbal communication skills.
• A high level of self-motivation, goal orientation, and a strong passion for sales and customer service.
• The ability to thrive in a fast-paced, globally dispersed work environment.
• A strong team player and collaborator.

Preferred Qualifications:

• Prior experience in a sales or business development role, particularly in a high-velocity environment.
• Experience in a B2B or cloud software sales environment is a significant plus.

Skill Inventory

1. Sales & Business Development Skills

• Outbound Prospecting:
  Ability to manage high-volume outbound communications (phone, email, social).
• Lead Qualification:
  Skill in assessing and qualifying potential customers to determine their needs and fit.
• Pipeline Management:
  Expertise in building, managing, and prioritizing a large pipeline of prospective clients.
• Sales Planning:
  Ability to define and execute on a personal sales plan to meet targets.
• Forecasting:
  Competence in reporting on pipeline status and contributing to sales forecasts.

2. Communication & Interpersonal Skills

• Verbal & Written Communication:
  The ability to articulate ideas clearly and professionally in both written and spoken formats.
• Active Listening:
  Skill in listening to and understanding customer needs and pain points.
• Persuasion & Influence:
  A friendly persistence to engage prospects and build interest in our solutions.
• Collaboration:
  Proven ability to work effectively with internal teams, including sales, marketing, and operations.

3. Professional Attributes

• Goal Orientation:
  A strong drive to meet and exceed both individual and team targets.
• Self-Motivation:
  The ability to work independently and maintain high levels of activity.
• Adaptability:
  Thriving in a fast-paced and constantly evolving work environment.
• Fast Learner:
  A passion for quickly learning about new products, sales techniques, and CRM tools.
• Customer-Centricity:
  An enthusiastic approach to helping and serving clients.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.