Technical Support Executive

2 weeks ago

Goregaon East Mumbai Maharashtra, India Growfitter Private Limited Full time ₹ 14,000 - ₹ 1,80,000 per year

Are you a tech-savvy problem solver eager to start your career? We're looking for a Technical Support Executive to handle user queries, manage our app's Help & Support section, and ensure a smooth experience for our users. If you're a fresher with a passion for troubleshooting and customer assistance, this is your chance to gain hands-on experience

Responsibilities:

  • Respond to user queries and resolve technical issues via tickets, emails, and chats.
  • Monitor and update the Help & Support section of the app.
  • Troubleshoot common app-related problems and escalate complex issues.
  • Work closely with the development team to ensure timely resolutions.
  • Maintain logs and reports to track recurring issues and improvements.

What We're Looking For:

  • A graduate in IT, Computer Science, or a related field (freshers welcome).
  • Strong problem-solving and analytical skills.
  • Good communication skills are needed to assist users effectively.
  • Basic understanding of mobile apps and troubleshooting.
  • Willingness to learn and adapt in a fast-paced environment.

Immediate Joiners Only

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Flexible schedule

Application Question(s):

  • Do you reside in Mumbai (Yes/No)?

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)

Work Location: In person

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