Technical Support Executive

2 weeks ago

Goregaon East Mumbai Maharashtra, India Graymatrix Solutions Full time ₹ 3,60,000 - ₹ 33,60,000 per year

Experience : 2+yrs

Interview Mode : F2F Only

What We're Looking For:

  • Strong understanding of how APIs, web apps, and real-world integrations work

  • Ability to troubleshoot live systems using browser tools, logs, and server responses

  • Comfort with logs, headers, JSONs, cURL/Postman testing, and basic shell commands

  • Clear communicator with the ability to translate between technical and non-technical stakeholders

  • Familiarity with helpdesk tools (Freshdesk, Zoho, etc.) and internal documentation practices

Bonus Points:

  • Experience supporting SaaS or cloud-native applications

  • Exposure to browser debugging, console errors, and environment-specific issues

  • Ability to work closely with dev teams during patch releases and deployments

  • Familiarity with incident tracking and RCA documentation

Our Hiring Process:We Don't Just Assess. We Discover.

  • Story Submission

Tell us where you've solved something live, debugged something hard, or saved the day with clarity.

  • Coffee & Conversation

We'll talk support mindset, live issue examples, and where you draw the line between "done" and "resolved."

  • Real-Time Scenario

Walk us through how you'd handle a tough escalation or triage a critical ticket in real time.

  • Leadership Round

Final discussion around growth mindset, empathy under pressure, and long-term ownership.

Why Join Us?

  • Work across product, dev, QA, and customer success teams

  • Get visibility across features, integrations, and infrastructure

  • Join a team that supports real outcomes, not just resolves tickets

  • Clear path to leadership: ASoE → SoE → SSoE → Support Head / Delivery Ops

Please apply only if you're calm under chaos, curious about root causes, and care deeply about creating clarity for others.

Job Type: Full-time

Pay: Up to ₹28,000.00 per month

Work Location: In person

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