Technical Support Executive
2 weeks ago
Experience : 2+yrs
Interview Mode : F2F Only
What We're Looking For:
Strong understanding of how APIs, web apps, and real-world integrations work
Ability to troubleshoot live systems using browser tools, logs, and server responses
Comfort with logs, headers, JSONs, cURL/Postman testing, and basic shell commands
Clear communicator with the ability to translate between technical and non-technical stakeholders
Familiarity with helpdesk tools (Freshdesk, Zoho, etc.) and internal documentation practices
Bonus Points:
Experience supporting SaaS or cloud-native applications
Exposure to browser debugging, console errors, and environment-specific issues
Ability to work closely with dev teams during patch releases and deployments
Familiarity with incident tracking and RCA documentation
Our Hiring Process:We Don't Just Assess. We Discover.
- Story Submission
Tell us where you've solved something live, debugged something hard, or saved the day with clarity.
- Coffee & Conversation
We'll talk support mindset, live issue examples, and where you draw the line between "done" and "resolved."
- Real-Time Scenario
Walk us through how you'd handle a tough escalation or triage a critical ticket in real time.
- Leadership Round
Final discussion around growth mindset, empathy under pressure, and long-term ownership.
Why Join Us?
Work across product, dev, QA, and customer success teams
Get visibility across features, integrations, and infrastructure
Join a team that supports real outcomes, not just resolves tickets
Clear path to leadership: ASoE → SoE → SSoE → Support Head / Delivery Ops
Please apply only if you're calm under chaos, curious about root causes, and care deeply about creating clarity for others.
Job Type: Full-time
Pay: Up to ₹28,000.00 per month
Work Location: In person
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