Technical Support Manager

8 hours ago


Goregaon Mumbai Maharashtra, India Mayvent Management pvt ltd Full time ₹ 10,00,000 - ₹ 12,00,000 per year

About the Role: We are seeking a skilled and experienced Technical Support Manager to lead our support and implementation team for HRMS and Payroll software solutions. The ideal candidate will possess strong leadership qualities, hands-on experience in end-to-end software implementation, and the ability to manage client relationships and technical issues efficiently. This role is primarily remote, with client site visits required only when on-site support is essential. About the Company: The company was established in 2004. It's a software development company that harnesses technology to drive the business forward. As a leading software development company, they specialize in HRMS, FAMS, TDS Management Software, XBRL Software, PDF Signer, Business Process Management Software, and Customer Relationship Management Software, empowering enterprises to innovate and thrive in today's digital landscape. Key Responsibilities: ● Lead, mentor, and manage a team of support executives and implementation specialists. ● Oversee the complete life cycle of HRMS/Payroll software implementation for clients — from requirement gathering to go-live and post-implementation support. ● Serve as the escalation point for client issues, ensuring timely and effective resolution. ● Handle technical support queries related to system functionality, configuration, and troubleshooting. ● Coordinate with internal development teams for issue resolution or product enhancements. ● Maintain detailed documentation of implementation plans, progress, issue logs, and resolutions. ● Ensure SLAs are met and client satisfaction remains high. ● Plan and conduct virtual training sessions for clients on product usage and best practices. ● Visit client locations only when necessary to resolve critical issues that cannot be managed remotely. ● Provide regular reports and updates to senior management on project progress and support metrics. ● Drive continuous improvement in implementation processes and support delivery

Candidate Must Have: ● Minimum 7 years of experience in software implementation and technical support roles, preferably in HRMS/Payroll domains. ● Proven experience in leading and managing a technical support or implementation team. ● Strong understanding of HRMS/Payroll processes and software workflows. ● Excellent communication, client handling, and problem-solving skills. ● Proficiency in remote support tools and ticketing systems. ● Ability to manage multiple projects and client priorities simultaneously. ● Willingness to travel to client sites only when remote resolution is not feasible. Our Ideal Candidate: ● Should have a Bachelor's degree or a Master's degree in a relevant quantitative field ● Should have expertise in HR software implementation work. ● Should have team management & bugs management skills

Job Type: Full-time

Pay: ₹1,000, ₹1,200,000.00 per year

Work Location: In person



  • Goregaon, Mumbai, Maharashtra, India Mayvent Management pvt ltd Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    The Technical Support Executive is responsible for providing first-level support for HRsoftware products or platforms. This role involves troubleshooting technical issues,assisting end-users with software functionality, resolving customer queries, andensuring customer satisfaction. The executive acts as a bridge between clients and thedevelopment or product...


  • Mumbai, India Aditi Tracking Support Full time

    Job Description Key Responsibilities: - Provide technical assistance and support to customers via phone, email, chat, or in person. - Troubleshoot and resolve technical issues, ensuring timely and accurate solutions. - Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise. - Log and track...


  • Goregaon, Mumbai, Maharashtra, India Sensys Technology Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Technical Support ExecutiveFreshers are welcomeLocation- GoregaonBudget- 2LPANp-ImmediateKey Responsibilities:Troubleshoot and resolve software and system issues.Guide clients via phone, email, or chat to fix technical problems.Escalate unresolved issues to internal teams.Log issues, prepare reports, and document technical solutions.Follow up with...


  • Goregaon East, Mumbai, Maharashtra, India Graymatrix Solutions Full time ₹ 3,60,000 - ₹ 33,60,000 per year

    Experience : 2+yrsInterview Mode : F2F OnlyWhat We're Looking For:Strong understanding of how APIs, web apps, and real-world integrations workAbility to troubleshoot live systems using browser tools, logs, and server responsesComfort with logs, headers, JSONs, cURL/Postman testing, and basic shell commandsClear communicator with the ability to translate...


  • Goregaon, India Computacenter Full time

    Are you detail-oriented and passionate about managing IT assets effectively throughout their lifecycle? As part of our Asset Management team, youll play a vital role in managing the full lifecycle of IT assets—ensuring accurate inventory, efficient deployment, and responsible disposal if required. If you're driven by process, compliance, and operational...

  • IT Support

    1 week ago


    Goregaon, Mumbai, Maharashtra, India Meclusions Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job SummaryWe are hiring a sharp, highly motivated Junior IT & Systems Technician to be the backbone of our creative studio's technology. This hands-on, entry-level role is ideal for a fresher passionate about hardware, troubleshooting, and learning modern IT practices, including the use of AI for efficiency. You will be directly responsible for system...


  • Pune, Maharashtra, India OpenGov Full time

    OpenGov is the leader in AI and ERP solutions for local and state governments in the U S More than 2 000 cities counties state agencies school districts and special districts rely on the OpenGov Public Service Platform to operate efficiently adapt to change and strengthen the public trust Category-leading products include enterprise asset management...


  • Mumbai, Maharashtra, India Vitasta Consulting Full time

    1 Bid management Timely response to RFPs both commercial and technical 2 Co-ordinate with internal stakeholders such as Sales Support SRN Operations etc to ensure seamless communication towards project execution 3 Meet co-ordinate with supporting sales with technical sign-offs presentations other related activities 4 Brand representation Industry partner...

  • Walk- In

    5 days ago


    Mumbai, Maharashtra Surat, Gujarat, India Aswani Industries Full time

    Key Responsibilities Sales Business Development Lead sales efforts for technical products focusing on large-scale projects specifications and enterprise-level sales opportunities Develop and implement sales strategies to target key industries organizations and projects in alignment with business goals Build relationships with architects engineers consultants...

  • Technical Support

    2 weeks ago


    maharashtra, India Danaher Corporation Full time

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and...