Technical Support – Reefer Containers
2 days ago
- Attend and respond promptly to incoming customer/client calls regarding reefer container issues.
- Log and track all support queries using the internal ticketing system.
- Diagnose basic technical problems or escalate complex issues to the relevant technical teams.
- Provide accurate information and step-by-step guidance to customers to troubleshoot issues.
- Manage technician visits based on the diagnosed issue, ensuring the right resources are deployed efficiently.
- Coordinate with field service engineers or vendors, if necessary, to ensure timely resolution.
- Follow up with clients to ensure issues are resolved to their satisfaction.
- Maintain a record of recurring issues and work with internal teams to improve support processes.
- Stay updated on the latest features, functionalities, and troubleshooting protocols of reefer containers.
Job Types: Full-time, Permanent
Pay: ₹25, ₹40,000.00 per month
Work Location: In person
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