Branch Manager

The Branch Manager is responsible for managing and developing the Branch and ensures the team meets business plan. The Manager will be responsible for overall P & L of the Branch and shall provide leadership in People Management, Process Management & Goal Establishment, Financial Management and Business development.

Job Description

• Leadership & Strategic Orientation functions
• Responsible for achieving the P & L goals of the assigned Branch operations.
• Work directly with management in establishing goals within the parameters of the operations business plan.
• Develop and execute policies, plans, and programs to meet anticipated organizational needs in the areas of functional responsibility.
• Work collaboratively with the staff of sales, marketing, customer service, operations, IT and general office administration.

People & Organizational Development

• Develop long-term capabilities of staff & the organisation as a whole, and finding satisfaction in influencing and transforming employees life and carrier
• Build and manage workforce based on organisational goals, budget considerations, and staff needs. Ensure employees are appropriately recruited, selected, appraised and rewarded, take action to address performance problems.
• Foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organisation.
• Encourage creative tension and difference of opinions. Anticipate and take steps to prevent counter- productive confrontations. Mange and resolve conflicts and disagreements in a constructive manner.
• Develop ability of others to perform and contribute to the organisation by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.

Process Management

• Understand and appropriately apply principles, procedures, requirement's, regulations and policies related to Branch
• Hold self and other accountable for measurable high-quality, timely, and cost effective results.
• Determines objectives, set priorities, and delegate work, comply with established control systems and rules.
• Process development, implementation and continuous improvement – Meet Branch KPIs
• Increase productivity and improve efficiency
• Files per desk
• Revenue per shipment ( yield as per company policy )
• Expense per shipment.

Financial Management

• Meet Budgeted numbers
• Manage P & L Effectively
• Yield/ Revenue management
• Account receivables
• Account Payables
• Agents payables/Outstanding's

Commercial orientation & Business Development

• Identify & move towards business opportunities, seizing chances to increase profit and revenue
• Serve & build value- added relationships and clients, be they internal or external
• Understand clients needs and use this knowledge to anticipate future customer needs
• Have high impact relationship with key external clients, with the ability to envision and advocate a mutually beneficial long- term partnership

Compliance (100%)

• Internal policies & procedures
• Government regulations
• Customer policies/contracts
• Best practices

Vendor Management

• Identify partners/ vendors that meet requirements & expectations
• Negotiate & nominate
• Develop & strengthen partnership
• Evaluate performance

Market Knowledge

• Understand the market in which business operates including competition, suppliers, client base and the regulatory environment
• Anticipate, capitalize on and possibly drive changes in the market.